Summary
A product profile in My Support Portal is an auto-complete tool used for a seamless submission of product cases. It is a saved record of your product, product version, product language, and operating system information.
Creating a product profile will allow you to:
- submit support cases quickly,
- view the latest advisories for your products, and
- enable email notification for product advisories
For more information on how to enable email notification, refer to this article: Subscribing to the Trend Micro Technical Support Email Advisory
Details
Setting up a product profile
- On My Support Portal, hover to your username at the upper-right corner and select My Products and Services.
- On the Product Profiles table, click Add New.
- Fill out all required fields in the Create a Product Profile form.
Modifying a product profile
- On My Support Portal, hover to your username at the upper-right corner and select My Products and Services.
- Find the product profile you want to change and click the Edit button.
- Change the content accordingly.
- Click Submit to save the changes.
