Managing a product profile in Trend Micro My Support Portal

- Updated:
- 22 Mar 2019
- Product/Version:
- Deep Security 10.0
- Deep Security 10.1
- Deep Security 10.2
- Deep Security 10.3
- Deep Security 11.0
- Endpoint Encryption 5.0
- Endpoint Encryption 6.0
- Hosted Email Security 3.0
- OfficeScan 11.0
- OfficeScan XG.All
- ScanMail for Exchange 12.0
- ScanMail for Exchange 12.5
- ScanMail for Exchange 14.0
- Trend Micro Email Security 1.0
- Platform:
- N/A N/A

Summary

A product profile in My Support Portal is an auto-complete tool used for a seamless submission of product cases. It is a saved record of your product, product version, product language, and operating system information.

Creating a product profile will allow you to:

submit support cases quickly,
view the latest advisories for your products, and
enable email notification for product advisories

For more information on how to enable email notification, refer to this article: Subscribing to the Trend Micro Technical Support Email Advisory

Details

Setting up a product profile

On My Support Portal, hover to your username at the upper-right corner and select My Products and Services.
On the Product Profiles table, click Add New.
Fill out all required fields in the Create a Product Profile form.

Modifying a product profile

On My Support Portal, hover to your username at the upper-right corner and select My Products and Services.
Find the product profile you want to change and click the Edit button.
Change the content accordingly.
Click Submit to save the changes.

Rating:

Category:

Configure

Solution Id:

1119813

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