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Managing a product profile in Trend Micro My Support Portal

    • Updated:
    • 22 Mar 2019
    • Product/Version:
    • Apex One
    • Deep Security
    • Endpoint Encryption
    • Hosted Email Security
    • OfficeScan
    • ScanMail for Exchange
    • Trend Micro Email Security
    • Worry-Free Business Security Advanced
    • Worry-Free Business Security Standard
    • Platform:
    • N/A N/A
Summary

A product profile in My Support Portal is an auto-complete tool used for a seamless submission of product cases. It is a saved record of your product, product version, product language, and operating system information.

Creating a product profile will allow you to:

  • submit support cases quickly,
  • view the latest advisories for your products, and
  • enable email notification for product advisories
 
For more information on how to enable email notification, refer to this article: Subscribing to the Trend Micro Technical Support Email Advisory
Details
Public

Setting up a product profile

  1. On My Support Portal, hover to your username at the upper-right corner and select My Products and Services.

    My Products and Services

  2. On the Product Profiles table, click Add New.

    Add new product profile

  3. Fill out all required fields in the Create a Product Profile form.

    Create product profile

Modifying a product profile

  1. On My Support Portal, hover to your username at the upper-right corner and select My Products and Services.

    My Products and Services

  2. Find the product profile you want to change and click the Edit button.

    Edit a product profile

  3. Change the content accordingly.

    Update the product profile

  4. Click Submit to save the changes.

    Submit changes

Premium
Internal
Partner
Rating:
Category:
Configure
Solution Id:
1119813
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