Account/License integration with Licensing Management Platform
Disabling integration prevents data from being sent to Trend Micro, but also prevents partners from managing customers using Remote Manager.
Data collected |
- Company name
- Logon account
- Company address
- Contact email address
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Console location |
MSP partners need to contact their Tier 1 distributor to disable the Remote Manager access from the Licensing Management Platform console.
In Licensing Management Platform: Users & Licenses > Partners > [Partner_account] > Management Licenses (tab) |
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Console settings | Enable Trend Micro Remote Manager

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Account/License integration with Licensing Management Platform
Disabling integration prevents data from being sent to Trend Micro, but also prevents partners from managing customers using Remote Manager.
Data collected |
- Company name
- Logon account
- Company address
- Contact email address
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Console location |
End customers need to contact their MSP partner (Tier 2) to disable the Remote Manager access from the Licensing Management Platform console.
In Licensing Management Platform: Users & Licenses > Customers > [Customer_account] > [Worry-Free Business Security Services Service Plan] |
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Console settings | Trend Micro Remote Manager

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Central Management for Worry-Free Business Security Services
Disabling integration prevents data from being sent to Trend Micro, but also prevents partners from managing Worry-Free Business Security Services customers using Remote Manager.
Data collected |
- Company name
- Device name
- Last logon user
- Device IP address
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Console location |
End customers need to contact their MSP partner (Tier 2) to disable the Remote Manager access from the Licensing Management Platform console.
In Licensing Management Platform: Users & Licenses > Customers > [Customer_account] > [Worry-Free Business Security Services Service Plan] |
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Console settings | Trend Micro Remote Manager

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Real-time Anti-Virus/Anti-spyware Scan (for Worry-Free Business Security Services)
Disabling Antivirus and Antispyware scanning greatly impacts the ability of Worry-Free Business Security Services to detect malicious programs.
Data collected |
- Device name
- Suspicious file name/path
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Console location | Customers > [Customer] > [Worry-Free Business Security Services Server] > [Device Group] > Security Settings (tab) |
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Console settings | Enable real-time Antivirus/Antispyware

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Web Reputation (for Worry-Free Business Security Services)
Disabling Web Reputation scanning greatly impacts the ability of Worry-Free Business Security Services to detect malicious URLs.
Data collected |
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Console location | Customers > [Customer] > [Worry-Free Business Security Services Server] > [Device Group] > Security Settings (tab) |
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Console settings | Enable Web Reputation

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URL Filtering (for Worry-Free Business Security Services)
Disabling URL Filtering affects the ability of Worry-Free Business Security Services to restrict access to restricted web content.
Data collected |
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Console location | Customers > [Customer] > [Worry-Free Business Security Services Server] > [Device Group] > Security Settings (tab) |
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Console settings | Enable URL Filtering

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Behavior Monitoring (for Worry-Free Business Security Services)
Disabling Behavior Monitoring greatly impacts the ability of Worry-Free Business Security Services to detect malicious activities, including ransomware attacks.
Data collected |
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Console location | Customers > [Customer] > [Worry-Free Business Security Services Server] > [Device Group] > Security Settings (tab) |
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Console settings | Enable Behavior Monitoring

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Predictive Machine Learning (for Worry-Free Business Security Services)
Disabling Predictive Machine Learning greatly impacts the ability of Worry-Free Business Security Services to detect unknown threats, including zero-day attacks.
Data collected |
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Console location | Customers > [Customer] > [Worry-Free Business Security Services Server] > [Device Group] > Security Settings (tab) |
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Console settings | Enable Predictive Machine Learning

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Application Control (for Worry-Free Business Security Services)
Data collected |
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Console location |
Not configurable using the Remote Manager console. You must disable the feature directly from the Worry-Free Business Security Services console for each customer.
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Data Loss Prevention (for Worry-Free Business Security Services)
Data collected |
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Console location |
Not configurable using the Remote Manager console. You must disable the feature directly from the Worry-Free Business Security Services console for each customer.
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Central Management for Worry-Free Business Security
Disabling integration prevents data from being sent to Trend Micro, but also prevents partners from managing Worry-Free Business Security customers using Remote Manager.
Data collected |
- Company name
- Device name
- Device IP address
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Console location |
End customers need to contact their MSP partner (Tier 2) to disable the Remote Manager access from the Licensing Management Platform console.
In Licensing Management Platform: Users & Licenses > Customers > [Customer_account] > [Worry-Free Business Security Service Plan] |
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Console settings | Trend Micro Remote Manager

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Anti-Virus/Anti-spyware by WFBS
Disabling Antivirus and Antispyware scanning greatly impacts the ability of Worry-Free Business Security to detect malicious programs.
Data collected |
- Device name
- Suspicious file name/path
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Console location | Customers > [Customer] > [Worry-Free Business Security Services Server] > Domain Settings (tab) |
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Console settings | Real-time Antivirus/Antispyware > Disable

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Web Reputation (for Worry-Free Business Security)
Disabling Web Reputation scanning greatly impacts the ability of Worry-Free Business Security to detect malicious URLs.
Data collected |
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Console location | Customers > [Customer] > [Worry-Free Business Security Server] > Domain Settings (tab) |
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Console settings |
- Web Reputation (In Office) > Disable
- Web Reputation (Out of Office) > Disable

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URL Filtering (for Worry-Free Business Security)
Disabling URL Filtering affects the ability of Worry-Free Business Security to restrict access to restricted web content.
Data collected |
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Console location | Customers > [Customer] > [Worry-Free Business Security Server] > Domain Settings (tab) |
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Console settings | URL Filtering > Disable

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Behavior monitoring (for Worry-Free Business Security)
Disabling Behavior Monitoring greatly impacts the ability of Worry-Free Business Security Services to detect malicious activities, including ransomware attacks.
Data collected |
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Console location | Customers > [Customer] > [Worry-Free Business Security Server] > Domain Settings (tab) |
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Console settings | Behavior Monitoring > Disable

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Predictive Machine Learning (for Worry-Free Business Security)
Disabling Predictive Machine Learning greatly impacts the ability of Worry-Free Business Security Services to detect unknown threats, including zero-day attacks.
Data collected |
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Console location |
Predictive Machine Learning can only be disabled on the Remote Manager console for customers using Worry-Free Business Security 10.0 (or later). For customers using Worry-Free Business Security v9.x (or earlier), you must disable the feature using the Worry-Free Business Security console.
Customers > [Customer] > [Worry-Free Business Security Server] > Domain Settings (tab) |
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Console settings | Predictive Machine Learning > Disable

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Device Control (for Worry-Free Business Security)
Disabling Device Control greatly impacts the ability of Worry-Free Business Security Services to restrict access to unauthorized devices.
Data collected |
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Console location | Customers > [Customer] > [Worry-Free Business Security Server] > Domain Settings (tab) |
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Console settings | Device Control > Disable

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Central Management for Cloud Edge
Disabling integration prevents data from being sent to Trend Micro, but also prevents partners from managing Cloud Edge customers using Remote Manager.
Data collected |
- Company name
- Device name
- Device IP address
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Console location |
End customers need to contact their MSP partner (Tier 2) to disable the Remote Manager access from the Licensing Management Platform console.
In Licensing Management Platform: Users & Licenses > Customers > [Customer_account] > [Cloud Edge Service Plan] |
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Console settings | Trend Micro Remote Manager

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Central Management for Cloud App Security
Disabling integration prevents data from being sent to Trend Micro, but also prevents partners from managing Cloud App Security customers using Remote Manager.
Data collected |
- Company name
- User email address
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Console location |
End customers need to contact their MSP partner (Tier 2) to disable the Remote Manager access from the Licensing Management Platform console.
In Licensing Management Platform: Users & Licenses > Customers > [Customer_account] > [Cloud App Security Service Plan] |
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Console settings | Trend Micro Remote Manager

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Central Management for InterScan Web Security as a Service (IWSaaS)
Disabling integration prevents data from being sent to Trend Micro, but also prevents partners from managing IWSaaS customers using Remote Manager.
Data collected |
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Console location |
End customers need to contact their MSP partner (Tier 2) to disable the Remote Manager access from the Licensing Management Platform console.
In Licensing Management Platform: Users & Licenses > Customers > [Customer_account] > [IWSaaS Service Plan] |
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Console settings | Trend Micro Remote Manager

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Central Management for Hosted Email Security
Disabling integration prevents data from being sent to Trend Micro, but also prevents partners from managing Hosted Email Security customers using Remote Manager.
Data collected |
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Console location |
End customers need to contact their MSP partner (Tier 2) to disable the Remote Manager access from the Licensing Management Platform console.
In Licensing Management Platform: Users & Licenses > Customers > [Customer_account] > [Hosted Email Security Service Plan] |
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Console settings | Trend Micro Remote Manager

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User Behavior Tracking
User Behavior Tracking is enabled for every logon account. You cannot disable the feature for specific companies or accounts. You must disable Remote Manager integration to disable the data collection.
Data collected |
- Computer IP address
- Account ID
- Vender ID
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Console location | Not configurable |
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