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Trend Micro Remote Manager Data Collection Notice

    • Updated:
    • 7 Jun 2018
    • Product/Version:
    • Remote Manager 5.6.2
    • Platform:
    • N/A N/A
Summary

Trend Micro Remote Manager includes the following modules which may cause the corresponding personal data to be transmitted to Trend Micro. Detailed information and instruction are provided below for opt-out of the personal data collection by disabling specific modules. Modules that cannot be disabled are indicated below.

Details
Public

Account/License integration with Licensing Management Platform

 
Disabling integration prevents data from being sent to Trend Micro, but also prevents partners from managing customers using Remote Manager.
Data collected
  • Company name
  • Logon account
  • Company address
  • Contact email address
Console location
 
MSP partners need to contact their Tier 1 distributor to disable the Remote Manager access from the Licensing Management Platform console.
In Licensing Management Platform:
Users & Licenses > Partners > [Partner_account] > Management Licenses (tab)
Console settingsEnable Trend Micro Remote Manager

Enable Trend Micro Remote Manager

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Account/License integration with Licensing Management Platform

 
Disabling integration prevents data from being sent to Trend Micro, but also prevents partners from managing customers using Remote Manager.
Data collected
  • Company name
  • Logon account
  • Company address
  • Contact email address
Console location
 
End customers need to contact their MSP partner (Tier 2) to disable the Remote Manager access from the Licensing Management Platform console.
In Licensing Management Platform:
Users & Licenses > Customers > [Customer_account] > [Worry-Free Business Security Services Service Plan]
Console settingsTrend Micro Remote Manager

Trend Micro Remote Manager

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Central Management for Worry-Free Business Security Services

 
Disabling integration prevents data from being sent to Trend Micro, but also prevents partners from managing Worry-Free Business Security Services customers using Remote Manager.
Data collected
  • Company name
  • Device name
  • Last logon user
  • Device IP address
Console location
 
End customers need to contact their MSP partner (Tier 2) to disable the Remote Manager access from the Licensing Management Platform console.
In Licensing Management Platform:
Users & Licenses > Customers > [Customer_account] > [Worry-Free Business Security Services Service Plan]
Console settingsTrend Micro Remote Manager

Trend Micro Remote Manager

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Real-time Anti-Virus/Anti-spyware Scan (for Worry-Free Business Security Services)

 
Disabling Antivirus and Antispyware scanning greatly impacts the ability of Worry-Free Business Security Services to detect malicious programs.
Data collected
  • Device name
  • Suspicious file name/path
Console locationCustomers > [Customer] > [Worry-Free Business Security Services Server] > [Device Group] > Security Settings (tab)
Console settingsEnable real-time Antivirus/Antispyware

Enable real-time Antivirus/Antispyware

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Web Reputation (for Worry-Free Business Security Services)

 
Disabling Web Reputation scanning greatly impacts the ability of Worry-Free Business Security Services to detect malicious URLs.
Data collected
  • Device name
  • URL
Console locationCustomers > [Customer] > [Worry-Free Business Security Services Server] > [Device Group] > Security Settings (tab)
Console settingsEnable Web Reputation

Enable Web Reputation

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URL Filtering (for Worry-Free Business Security Services)

 
Disabling URL Filtering affects the ability of Worry-Free Business Security Services to restrict access to restricted web content.
Data collected
  • Device name
  • URL
Console locationCustomers > [Customer] > [Worry-Free Business Security Services Server] > [Device Group] > Security Settings (tab)
Console settingsEnable URL Filtering

Enable URL Filtering

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Behavior Monitoring (for Worry-Free Business Security Services)

 
Disabling Behavior Monitoring greatly impacts the ability of Worry-Free Business Security Services to detect malicious activities, including ransomware attacks.
Data collected
  • Device name
Console locationCustomers > [Customer] > [Worry-Free Business Security Services Server] > [Device Group] > Security Settings (tab)
Console settingsEnable Behavior Monitoring

Enable Behavior Monitoring

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Predictive Machine Learning (for Worry-Free Business Security Services)

 
Disabling Predictive Machine Learning greatly impacts the ability of Worry-Free Business Security Services to detect unknown threats, including zero-day attacks.
Data collected
  • Device name
Console locationCustomers > [Customer] > [Worry-Free Business Security Services Server] > [Device Group] > Security Settings (tab)
Console settingsEnable Predictive Machine Learning

Enable Predictive Machine Learning

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Application Control (for Worry-Free Business Security Services)

Data collected
  • Device name
Console location
 
Not configurable using the Remote Manager console. You must disable the feature directly from the Worry-Free Business Security Services console for each customer.

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Data Loss Prevention (for Worry-Free Business Security Services)

Data collected
  • Device name
Console location
 
Not configurable using the Remote Manager console. You must disable the feature directly from the Worry-Free Business Security Services console for each customer.

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Central Management for Worry-Free Business Security

 
Disabling integration prevents data from being sent to Trend Micro, but also prevents partners from managing Worry-Free Business Security customers using Remote Manager.
Data collected
  • Company name
  • Device name
  • Device IP address
Console location
 
End customers need to contact their MSP partner (Tier 2) to disable the Remote Manager access from the Licensing Management Platform console.
In Licensing Management Platform:
Users & Licenses > Customers > [Customer_account] > [Worry-Free Business Security Service Plan]
Console settingsTrend Micro Remote Manager

Trend Micro Remote Manager

Back to top

Anti-Virus/Anti-spyware by WFBS

 
Disabling Antivirus and Antispyware scanning greatly impacts the ability of Worry-Free Business Security to detect malicious programs.
Data collected
  • Device name
  • Suspicious file name/path
Console locationCustomers > [Customer] > [Worry-Free Business Security Services Server] > Domain Settings (tab)
Console settingsReal-time Antivirus/Antispyware > Disable

Real-time Antivirus/Antispyware

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Web Reputation (for Worry-Free Business Security)

 
Disabling Web Reputation scanning greatly impacts the ability of Worry-Free Business Security to detect malicious URLs.
Data collected
  • Device name
  • URL
Console locationCustomers > [Customer] > [Worry-Free Business Security Server] > Domain Settings (tab)
Console settings
  • Web Reputation (In Office) > Disable
  • Web Reputation (Out of Office) > Disable

Web Reputation

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URL Filtering (for Worry-Free Business Security)

 
Disabling URL Filtering affects the ability of Worry-Free Business Security to restrict access to restricted web content.
Data collected
  • Device name
  • URL
Console locationCustomers > [Customer] > [Worry-Free Business Security Server] > Domain Settings (tab)
Console settingsURL Filtering > Disable

Disable URL Filtering

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Behavior monitoring (for Worry-Free Business Security)

 
Disabling Behavior Monitoring greatly impacts the ability of Worry-Free Business Security Services to detect malicious activities, including ransomware attacks.
Data collected
  • Device name
Console locationCustomers > [Customer] > [Worry-Free Business Security Server] > Domain Settings (tab)
Console settingsBehavior Monitoring > Disable

XXX

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Predictive Machine Learning (for Worry-Free Business Security)

 
Disabling Predictive Machine Learning greatly impacts the ability of Worry-Free Business Security Services to detect unknown threats, including zero-day attacks.
Data collected
  • Device name
Console location
 
Predictive Machine Learning can only be disabled on the Remote Manager console for customers using Worry-Free Business Security 10.0 (or later). For customers using Worry-Free Business Security v9.x (or earlier), you must disable the feature using the Worry-Free Business Security console.
Customers > [Customer] > [Worry-Free Business Security Server] > Domain Settings (tab)
Console settingsPredictive Machine Learning > Disable

Predictive Machine Learning

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Device Control (for Worry-Free Business Security)

 
Disabling Device Control greatly impacts the ability of Worry-Free Business Security Services to restrict access to unauthorized devices.
Data collected
  • Device name
Console locationCustomers > [Customer] > [Worry-Free Business Security Server] > Domain Settings (tab)
Console settingsDevice Control > Disable

Device Control

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Central Management for Cloud Edge

 
Disabling integration prevents data from being sent to Trend Micro, but also prevents partners from managing Cloud Edge customers using Remote Manager.
Data collected
  • Company name
  • Device name
  • Device IP address
Console location
 
End customers need to contact their MSP partner (Tier 2) to disable the Remote Manager access from the Licensing Management Platform console.
In Licensing Management Platform:
Users & Licenses > Customers > [Customer_account] > [Cloud Edge Service Plan]
Console settingsTrend Micro Remote Manager

Trend Micro Remote Manager

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Central Management for Cloud App Security

 
Disabling integration prevents data from being sent to Trend Micro, but also prevents partners from managing Cloud App Security customers using Remote Manager.
Data collected
  • Company name
  • User email address
Console location
 
End customers need to contact their MSP partner (Tier 2) to disable the Remote Manager access from the Licensing Management Platform console.
In Licensing Management Platform:
Users & Licenses > Customers > [Customer_account] > [Cloud App Security Service Plan]
Console settingsTrend Micro Remote Manager

Trend Micro Remote Manager

Back to top

Central Management for InterScan Web Security as a Service (IWSaaS)

 
Disabling integration prevents data from being sent to Trend Micro, but also prevents partners from managing IWSaaS customers using Remote Manager.
Data collected
  • Company name
Console location
 
End customers need to contact their MSP partner (Tier 2) to disable the Remote Manager access from the Licensing Management Platform console.
In Licensing Management Platform:
Users & Licenses > Customers > [Customer_account] > [IWSaaS Service Plan]
Console settingsTrend Micro Remote Manager

Trend Micro Remote Manager

Back to top

Central Management for Hosted Email Security

 
Disabling integration prevents data from being sent to Trend Micro, but also prevents partners from managing Hosted Email Security customers using Remote Manager.
Data collected
  • Company name
Console location
 
End customers need to contact their MSP partner (Tier 2) to disable the Remote Manager access from the Licensing Management Platform console.
In Licensing Management Platform:
Users & Licenses > Customers > [Customer_account] > [Hosted Email Security Service Plan]
Console settingsTrend Micro Remote Manager

Trend Micro Remote Manager

Back to top

User Behavior Tracking

 
User Behavior Tracking is enabled for every logon account. You cannot disable the feature for specific companies or accounts. You must disable Remote Manager integration to disable the data collection.
Data collected
  • Computer IP address
  • Account ID
  • Vender ID
Console locationNot configurable

Back to top

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1119989
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