Data Collection Disclosure

Account/License integration with Licensing Management Platform

Disabling integration prevents data from being sent to Trend Micro, but also prevents partners from managing customers using Remote Manager.

Data collected	Company name Logon account Company address Contact email address
Console location	MSP partners need to contact their Tier 1 distributor to disable the Remote Manager access from the Licensing Management Platform console. In Licensing Management Platform: Users & Licenses > Partners > [Partner_account] > Management Licenses (tab)
Console settings	Enable Trend Micro Remote Manager

Account/License integration with Licensing Management Platform

Disabling integration prevents data from being sent to Trend Micro, but also prevents partners from managing customers using Remote Manager.

Data collected	Company name Logon account Company address Contact email address
Console location	End customers need to contact their MSP partner (Tier 2) to disable the Remote Manager access from the Licensing Management Platform console. In Licensing Management Platform: Users & Licenses > Customers > [Customer_account] > [Worry-Free Business Security Services Service Plan]
Console settings	Trend Micro Remote Manager

Central Management for Worry-Free Business Security Services

Disabling integration prevents data from being sent to Trend Micro, but also prevents partners from managing Worry-Free Business Security Services customers using Remote Manager.

Data collected	Company name Device name Last logon user Device IP address
Console location	End customers need to contact their MSP partner (Tier 2) to disable the Remote Manager access from the Licensing Management Platform console. In Licensing Management Platform: Users & Licenses > Customers > [Customer_account] > [Worry-Free Business Security Services Service Plan]
Console settings	Trend Micro Remote Manager

Real-time Anti-Virus/Anti-spyware Scan (for Worry-Free Business Security Services)

Disabling Antivirus and Antispyware scanning greatly impacts the ability of Worry-Free Business Security Services to detect malicious programs.

Data collected	Device name Suspicious file name/path
Console location	Customers > [Customer] > [Worry-Free Business Security Services Server] > [Device Group] > Security Settings (tab)
Console settings	Enable real-time Antivirus/Antispyware

Web Reputation (for Worry-Free Business Security Services)

Disabling Web Reputation scanning greatly impacts the ability of Worry-Free Business Security Services to detect malicious URLs.

Data collected	Device name URL
Console location	Customers > [Customer] > [Worry-Free Business Security Services Server] > [Device Group] > Security Settings (tab)
Console settings	Enable Web Reputation

URL Filtering (for Worry-Free Business Security Services)

Disabling URL Filtering affects the ability of Worry-Free Business Security Services to restrict access to restricted web content.

Data collected	Device name URL
Console location	Customers > [Customer] > [Worry-Free Business Security Services Server] > [Device Group] > Security Settings (tab)
Console settings	Enable URL Filtering

Behavior Monitoring (for Worry-Free Business Security Services)

Disabling Behavior Monitoring greatly impacts the ability of Worry-Free Business Security Services to detect malicious activities, including ransomware attacks.

Data collected	Device name
Console location	Customers > [Customer] > [Worry-Free Business Security Services Server] > [Device Group] > Security Settings (tab)
Console settings	Enable Behavior Monitoring

Predictive Machine Learning (for Worry-Free Business Security Services)

Disabling Predictive Machine Learning greatly impacts the ability of Worry-Free Business Security Services to detect unknown threats, including zero-day attacks.

Data collected	Device name
Console location	Customers > [Customer] > [Worry-Free Business Security Services Server] > [Device Group] > Security Settings (tab)
Console settings	Enable Predictive Machine Learning

Application Control (for Worry-Free Business Security Services)

Data collected	Device name
Console location	Not configurable using the Remote Manager console. You must disable the feature directly from the Worry-Free Business Security Services console for each customer.

Data Loss Prevention (for Worry-Free Business Security Services)

Data collected	Device name
Console location	Not configurable using the Remote Manager console. You must disable the feature directly from the Worry-Free Business Security Services console for each customer.

Central Management for Worry-Free Business Security

Disabling integration prevents data from being sent to Trend Micro, but also prevents partners from managing Worry-Free Business Security customers using Remote Manager.

Data collected	Company name Device name Device IP address
Console location	End customers need to contact their MSP partner (Tier 2) to disable the Remote Manager access from the Licensing Management Platform console. In Licensing Management Platform: Users & Licenses > Customers > [Customer_account] > [Worry-Free Business Security Service Plan]
Console settings	Trend Micro Remote Manager

Anti-Virus/Anti-spyware by WFBS

Disabling Antivirus and Antispyware scanning greatly impacts the ability of Worry-Free Business Security to detect malicious programs.

Data collected	Device name Suspicious file name/path
Console location	Customers > [Customer] > [Worry-Free Business Security Services Server] > Domain Settings (tab)
Console settings	Real-time Antivirus/Antispyware > Disable

Web Reputation (for Worry-Free Business Security)

Disabling Web Reputation scanning greatly impacts the ability of Worry-Free Business Security to detect malicious URLs.

Data collected	Device name URL
Console location	Customers > [Customer] > [Worry-Free Business Security Server] > Domain Settings (tab)
Console settings	Web Reputation (In Office) > Disable Web Reputation (Out of Office) > Disable

URL Filtering (for Worry-Free Business Security)

Disabling URL Filtering affects the ability of Worry-Free Business Security to restrict access to restricted web content.

Data collected	Device name URL
Console location	Customers > [Customer] > [Worry-Free Business Security Server] > Domain Settings (tab)
Console settings	URL Filtering > Disable

Behavior monitoring (for Worry-Free Business Security)

Disabling Behavior Monitoring greatly impacts the ability of Worry-Free Business Security Services to detect malicious activities, including ransomware attacks.

Data collected	Device name
Console location	Customers > [Customer] > [Worry-Free Business Security Server] > Domain Settings (tab)
Console settings	Behavior Monitoring > Disable

Predictive Machine Learning (for Worry-Free Business Security)

Disabling Predictive Machine Learning greatly impacts the ability of Worry-Free Business Security Services to detect unknown threats, including zero-day attacks.

Data collected	Device name
Console location	Predictive Machine Learning can only be disabled on the Remote Manager console for customers using Worry-Free Business Security 10.0 (or later). For customers using Worry-Free Business Security v9.x (or earlier), you must disable the feature using the Worry-Free Business Security console. Customers > [Customer] > [Worry-Free Business Security Server] > Domain Settings (tab)
Console settings	Predictive Machine Learning > Disable

Device Control (for Worry-Free Business Security)

Disabling Device Control greatly impacts the ability of Worry-Free Business Security Services to restrict access to unauthorized devices.

Data collected	Device name
Console location	Customers > [Customer] > [Worry-Free Business Security Server] > Domain Settings (tab)
Console settings	Device Control > Disable

Central Management for Cloud Edge

Disabling integration prevents data from being sent to Trend Micro, but also prevents partners from managing Cloud Edge customers using Remote Manager.

Data collected	Company name Device name Device IP address
Console location	End customers need to contact their MSP partner (Tier 2) to disable the Remote Manager access from the Licensing Management Platform console. In Licensing Management Platform: Users & Licenses > Customers > [Customer_account] > [Cloud Edge Service Plan]
Console settings	Trend Micro Remote Manager

Central Management for Cloud App Security

Disabling integration prevents data from being sent to Trend Micro, but also prevents partners from managing Cloud App Security customers using Remote Manager.

Data collected	Company name User email address
Console location	End customers need to contact their MSP partner (Tier 2) to disable the Remote Manager access from the Licensing Management Platform console. In Licensing Management Platform: Users & Licenses > Customers > [Customer_account] > [Cloud App Security Service Plan]
Console settings	Trend Micro Remote Manager

Central Management for InterScan Web Security as a Service (IWSaaS)

Disabling integration prevents data from being sent to Trend Micro, but also prevents partners from managing IWSaaS customers using Remote Manager.

Data collected	Company name
Console location	End customers need to contact their MSP partner (Tier 2) to disable the Remote Manager access from the Licensing Management Platform console. In Licensing Management Platform: Users & Licenses > Customers > [Customer_account] > [IWSaaS Service Plan]
Console settings	Trend Micro Remote Manager

Central Management for Hosted Email Security

Disabling integration prevents data from being sent to Trend Micro, but also prevents partners from managing Hosted Email Security customers using Remote Manager.

Data collected	Company name
Console location	End customers need to contact their MSP partner (Tier 2) to disable the Remote Manager access from the Licensing Management Platform console. In Licensing Management Platform: Users & Licenses > Customers > [Customer_account] > [Hosted Email Security Service Plan]
Console settings	Trend Micro Remote Manager

User Behavior Tracking

User Behavior Tracking is enabled for every logon account. You cannot disable the feature for specific companies or accounts. You must disable Remote Manager integration to disable the data collection.