Data Collection Disclosure

Real-time Anti-Virus/Anti-spyware Scan (for Worry-Free Business Security Services)

Disabling Antivirus and Antispyware scanning greatly impacts the ability of Worry-Free Business Security Services to detect malicious programs.

Data collected	Suspicious file name/path
Console location	Customers > [Customer] > [Worry-Free Business Security Services Server] > [Device Group] > Security Settings (tab)
Console settings	Enable real-time Antivirus/Antispyware

Web Reputation (for Worry-Free Business Security Services)

Disabling Web Reputation scanning greatly impacts the ability of Worry-Free Business Security Services to detect malicious URLs.

Data collected	URL
Console location	Customers > [Customer] > [Worry-Free Business Security Services Server] > [Device Group] > Security Settings (tab)
Console settings	Enable Web Reputation

URL Filtering (for Worry-Free Business Security Services)

Disabling URL Filtering affects the ability of Worry-Free Business Security Services to restrict access to restricted web content.

Data collected	URL
Console location	Customers > [Customer] > [Worry-Free Business Security Services Server] > [Device Group] > Security Settings (tab)
Console settings	Enable URL Filtering

Predictive Machine Learning (for Worry-Free Business Security Services)

Disabling Predictive Machine Learning greatly impacts the ability of Worry-Free Business Security Services to detect unknown threats, including zero-day attacks.

Data collected	Suspicious file name/path
Console location	Customers > [Customer] > [Worry-Free Business Security Services Server] > [Device Group] > Security Settings (tab)
Console settings	Enable Predictive Machine Learning

Anti-Virus/Anti-spyware by Worry-Free Business Security

Disabling Antivirus and Antispyware scanning greatly impacts the ability of Worry-Free Business Security to detect malicious programs.

Data collected	Suspicious file name/path
Console location	Customers > [Customer] > [Worry-Free Business Security Services Server] > Domain Settings (tab)
Console settings	Real-time Antivirus/Antispyware > Disable

Web Reputation (for Worry-Free Business Security)

Disabling Web Reputation scanning greatly impacts the ability of Worry-Free Business Security to detect malicious URLs.

Data collected	URL
Console location	Customers > [Customer] > [Worry-Free Business Security Server] > Domain Settings (tab)
Console settings	Web Reputation (In Office) > Disable Web Reputation (Out of Office) > Disable

URL Filtering (for Worry-Free Business Security)

Disabling URL Filtering affects the ability of Worry-Free Business Security to restrict access to restricted web content.

Data collected	URL
Console location	Customers > [Customer] > [Worry-Free Business Security Server] > Domain Settings (tab)
Console settings	URL Filtering > Disable

Predictive Machine Learning (for Worry-Free Business Security)

Disabling Predictive Machine Learning greatly impacts the ability of Worry-Free Business Security Services to detect unknown threats, including zero-day attacks.

Data collected	Suspicious file name/path
Console location	Predictive Machine Learning can only be disabled on the Remote Manager console for customers using Worry-Free Business Security 10.0 (or later). For customers using Worry-Free Business Security v9.x (or earlier), you must disable the feature using the Worry-Free Business Security console. Customers > [Customer] > [Worry-Free Business Security Server] > Domain Settings (tab)
Console settings	Predictive Machine Learning > Disable

User Behavior Tracking

Console settings	Not configurable
Data collected	Computer IP address Account ID Vendor ID
Console location	Not configurable

Noteworthy events - EDR/MDR related feature for Worry-Free Business Security Services

Console settings
Data collected	Email address Suspicious file name/path Endpoint login account ID
Console location	Not configurable from product console. MSP partners need to submit a support case to disable the data collection.

Find Customer

Find customer allows user to input customer name to perform customer search.

Console settings	Find Customer Customers
Data collected	Customer Name
Console location	Find Customer Customers

New Customer

New Customer feature allows user to input customer information to create account.

Console settings
Data collected	Customer Name Address Account ID Contact Person Name Contact Phone Number Email address
Console location	New Customer Customers > New Customer Customer Information

Customer Notification Configuration

Data collected	Email Address
Console location	Customers > Notifications
Console settings	Notifications

New Report Creation

Data collected	Report Name Report Title Notes
Console location	Reports > New Report
Console settings	New Report

Edit Report settings

Console settings
Data collected	Report Name Report Title Notes Subject Additional recipients
Console location	Reports > Report Name > Report Settings Reports > Report Name > Target Customers Reports > Target Customers > Target link > Edit

Find Report

Data collected	Report search criteria
Console location	Reports > right panel
Console settings

Global Notification Configuration

Data collected	Email Address
Console location	Administration > Configure notifications
Console settings

Customize notification email subject

Console settings
Data collected	Preface
Console location	Administration > Configure notifications > Subject Preface Administration > Configure notifications > Warning Events Subject Preface

Configure email template

Data collected	Email subject email content
Console location	Administration > Configure notifications > Send individual email messages for each Action Required and Warning event for each customer
Console settings	Email notification setting > Event link Email template

Configure 3rd party Integration

Data collected	ConnectWise Manage URL Company ID Login ID Login Password Kaseya Email Address Autotask login ID logon password
Console location	Administration > Configure 3rd party integration
Console settings

Configure default settings templates

Data collected	Template Name Description
Console location	Administration > Create Template
Console settings	Create Template

Submit feedback

Data collected	Email address subject message
Console location	RM console > Feedback
Console settings	Feedback

Console logo

Data collected	Image file
Console location	Administration > Console settings
Console settings	Reset to Trend Logo

Import Cloud Edge customer (Excel upload)

Data collected	Customer Name Address Account ID Contact Person Name Contact Phone Number Email address
Console location	Customers > Cloud Edge Settings > Import Customers
Console settings	Send File

Widget settings (all widgets)

Data collected	Widget title
Console location	Home > {any widget} > settings
Console settings

Widget tab settings

Data collected	Tab names
Console location	Home > {tab} > Rename
Console settings	Rename

Approved/ Blocked URL List

Data collected	URLs
Console location	Customers > Policy Settings > Approved/Blocked URL List
Console settings	Approved/Blocked URL List<

Antivirus scan exclusions

Data collected	Directory paths file names
Console location	Customers > Policy Settings > Antivirus Scan Exclusions
Console settings	Antivirus Scan Exclusions

Behavior Monitoring exception list

Data collected	Program paths
Console location	Customers > Policy Settings > Behavior Monitoring Exception List
Console settings	Behavior Monitoring Exception List

Threat Investigation assessments

Data collected	Sender address SIP/Domain email address email subject file name URL
Console location	Threat Investigation > Assessments
Console settings	New Criteria

Import report target customer list

Data collected	Account name Company ID Company name email address
Console location	Reports > Target Customers > Customer List > Import Customer List
Console settings	Import Customer List

Kaseya VSA (VSAZ package)

Data collected	Company name Company ID Device name Device IP
Console location	Kaseya VSA > VSAZ package (Recommended): Compatible with Kaseya VSA SaaS and on-premise 9.5 or above (HTTPS required)
Console settings	VSAZ package (Recommended): Compatible with Kaseya VSA SaaS and on-premise 9.5 or above (HTTPS required)

ConnectWise Manage billing integration

Data collected	Company ID Company name
Console location	ConnectWise Manage > Notification Settings > Send billing Information for all products to ConnectWise Manage every month on day
Console settings	Send billing Information for all products to ConnectWise Manage every month on day