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Co-existing OfficeScan (OSCE) and Control Manager (TMCM) 7.0 in the same machine

    • Updated:
    • 30 Dec 2019
    • Product/Version:
    • Control Manager 7.0
    • OfficeScan XG
    • Platform:
    • Windows 2008 Server
    • Windows 2012 Server
    • Windows 2016 Server

In an enterprise environment, administrators tend to limit the number of servers deployed. Due to this scenario, administrators choose to install OfficeScan and Control Manager in the same machine. Below is the supportability matrix on which versions of OfficeScan and Control Manager can co-exist in one machine.

OfficeScan XG SP1
with PHP 7.1.5
Control Manager 7.0
GM with PHP 7.1.9Patch 1 with PHP 7.1.15

Administrators may install both OfficeScan and Control Manager software applications in a single machine of an enterprise network that manages 1000 to 3000 clients.

The following sections show the required system and setup for the server, installation process, and post-installation configurations.

Here is the recommended setup for the single server.

Agent Number10001000 above (up to 3000)
CPU TypeIntel Core i5 4 Core CPU
DiskSATA 2 7200RPM or above, SAS/SSD is better
SoftwareTMCM 7.0
OSCE Plug-ins: Data Protection, VDI Support, Microsoft IIS Server
DatabaseSQL express (TMCM self-installed)External SQL server (MS SQL 2008 or above)
ConfigurationAdd SQL server process to exclusion list of Real-Time Scan and Behavior Monitoring of OSCE

As the same machine has limited resource, the major performance constraint will be the disk I/O once all the services of the machine is running. To maintain the service quality of the machine, it is also recommended to install disk storages with higher IOPS like SAS, HDD in RAID, or even SSD.

Below is a glance on the performance of the machine regarding the agent capacity.

Server TypeSingle Server (TMCM + OSCE)
ConfigurationExclusion*Exclusion* + SQL server
No. of managed agents10003000

With exclusion configuration applied, the machine is estimated to support up to 1000 agents. With exclusion configuration and standalone SQL server configured, the machine is estimated to support up to 3000 agents.

*Exclusion configuration means adding the SQL server process into the exclusion list of Real-time Scan and Behavior Monitoring features on the OfficeScan server.

The administrator is encouraged to do the following installation process:

A. Install OSCE XG

  1. Launch OfficeScan XG full installation package.
  2. Specify the server installation location.
  3. Register and activate the product and services.
  4. Choose IIS Virtual Site as web service.
  5. Specify Integrated Smart Protection Server and Web server settings.
  6. Set up the root account and configure Server Authentication Certificate.
  7. Specify security features like Web reputation, Anti-Spyware and Firewall settings.
  8. Follow the instruction to complete OSCE XG installation.
    For more information, refer to the OfficeScan XG Installation Guide (Chapter 2).

B. Install OSCE XG SP1

  1. Launch OfficeScan XG SP1 service pack package.
  2. Follow the instruction to complete service pack installation.

C. Install TMCM 7.0 Full Installation Package

  1. Install all required components.
  2. Specify the server installation location.
  3. Register and activate the product and services.
  4. Specify Control Manager security setting.
  5. Specify Default Web Site as web server.
  6. Specify the backup settings.
  7. Configure notification settings.
  8. Configure database information.
  9. Set up the root account.
  10. Follow the instruction to complete TMCM 7.0 installation.
  11. After installed, perform suggested Post-install configurations.
  12. Register OSCE to TMCM.

For fresh installation, you can install TMCM7.0 and then OSCE XG SP1, vice versa.

If TMCM 7.0 and OSCE XG are already co-exist, do the following upgrade process:

A. Upgrade to OSCE XG SP1

  1. Launch “OSCE_XG_WIN_SP1_(en).exe” on the OfficeScan server.
  2. Follow the instructions to complete the service pack installation.

B. Upgrade to TMCM 7.0

  1. Launch TMCM 7.0 installation package on the Control Manager server.
  2. Follow the instructions to complete the TMCM 7.0 installation.

Migration of the OSCE traditional database to SQL database

Once OSCE server installed, it uses the traditional database by default. It is suggested to migrate the traditional database to the SQL database service (SQLExpress) which is installed by TMCM.

The SQL Migration Tool provided by OSCE can do the migration task. Download this document for more information.

  1. Select Migrate to existing database.
  2. Enter the SQL server name and instance information.
  3. Enter the SQL server account and credential.
  4. Test the connection.
  5. Start the migration task.

Migration to SQL database

Download and deploy the OSCE Plug-in services

OSCE server provides different plug-in services to enrich the various features that OSCE does not originally cover. To use the Plug-in Manager, follow the procedure in OfficeScan XG Admin Guide (Chapter 15).

The recommended setup of single server is based on a test result where OSCE server is incorporated with Data Protection and VDI support plug-ins only.

Register OSCE to TMCM

TMCM is a central management console that manages Trend Micro products and services. And,

OSCE server can register to TMCM server so that user can use TMCM console as single monitoring point to manage OSCE. For more information about the managing OSCE, refer to OfficeScan Administrator's Guide - Chapter 14.

Read through the official AG Chapter 14 –
Solution Id:
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