Unable to open Management Console after rolling back from ServerProtect for Storage 6.0 Patch 1

- Updated:
- 13 Mar 2020
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- ServerProtect for Storage 6.0
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Summary

After rolling back ServerProtect for Storage 6.0 Patch1, your Management Console is not able to open and you encounter the following error:

Details

After applying ServerProtect for Storage 6.0 Patch 1, if you choose to show “Virus Scan Engine DLL” in the Management Console, it will write a “c” value in admin.ini, and this value is not supported by previous builds.

To resolve the issue:

Close Management Console.
Open .\SProtect\admin.ini.
Check the value of following key:
[ADMINServer]
ServerHeaderDisplay=

If the value contains the character ‘c’, delete the character ‘c’.
Save admin.ini and re-open the Management Console.

Rating:

Category:

Troubleshoot

Solution Id:

1120101

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