Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"The target OfficeScan server is not version OfficeScan XG. HotFix installation aborts." appears when installing Hot Fix for OfficeScan XG

    • Updated:
    • 18 Jul 2018
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • N/A N/A
Summary

When you try to install a hot fix for OfficeScan XG, you receive the following error:

The target OfficeScan server is not version OfficeScan XG. HotFix installation aborts. Check program version – 11.0 (Failed)

Check program version – 11.0 (Failed)

Upon checking the TmPatch.log, it shows the following:

-> Check program version
[2018-05-07:16:42:44]CheckNumberMin(Min='12.0',value='11.0') failed!
[2018-05-07:16:42:44]*** Warning: Item 'Check1.CustomizedFailureMsg' not found in Section 'ProductInstall.CheckRequirement.1' !
- 11.0 (Failed)
[2018-05-07:16:42:44]EventHandler('Check1.Error.',OldRet=-1)
[2018-05-07:16:42:44]AskOK=The target OfficeScan server is not version OfficeScan XG. HotFix installation aborts.
Details
Public

The logs denote that the checking of version for OfficeScan has failed since the Program_Version parameter from ofcscan.ini has an inaccurate value.

To resolve this issue:

  1. Log on to the OfficeScan server as administrator or with an administrator-level account.
  2. Back up and edit the ofcscan.ini file under the ..\PCCSRV installation directory.
  3. Go to the [INI_PROGRAM_VERSION_SECTION] section and edit the following part:

    Program_Version = 11.0

    Change the above parameter value from "11.0" to "12.0".

  4. Save the changes made to the ofcscan.ini file.
  5. Restart the OfficeScan Master Service and check the registry if it reflects the correct version.

    Registry Path: HKLM\SOFTWARE\WOW6432Node\TrendMicro\OfficeScan\service\Information
    Key: Server_Version
    Value = 12.0

  6. Once you've confirmed that it's already on 12.0 (i.e. XG) version, kindly proceed to the hot fix installation again and verify the result.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1120264
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.