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Unable to configure settings with admin account imported from AD in OfficeScan

    • Updated:
    • 1 Aug 2018
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • N/A N/A
Summary

You cannot save or change configuration or policy settings when using an admin account created under a user role imported from the Active Directory (AD). As a result, an invalid session pop up message appears and logs out the administrator user.

Details
Public

 In the Add/Edit Active Directory Grouping page of the OfficeScan web console, parent AD computers are selected automatically when users select all its child AD computers. As a result, parent AD computers will also be added to the AD Grouping rule with all its child AD computers.

To resolve the issue, you need to know that parent AD computers will not be selected automatically when users select all the child AD computers in the Add/Edit Active Directory Grouping page of the OfficeScan web console.

In short, add the top layer AD group to fix this issue.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1120315
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