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Email Security Platform for Service Provider Data Collection Notice

    • Updated:
    • 17 Jul 2018
    • Product/Version:
    • Email Security Platform for Service Providers 1.0
    • Platform:
    • N/A N/A
Summary

The following sections outline the features that collect data, the data transmitted, and the locations on the product console where you can disable the features.

Details
Public

All Inbound filters

Email Security Platform for Service Provider requires that the customer’s email messages are relayed to, stored, scanned, and delivered by the service.

 
If you do not want to relay email messages to the service, Trend Micro is unable to protect you from malicious content.
Data collected
  • Email sender address
  • Email recipient address
  • Email subject
  • Email header
  • Email body
  • Email attachments
Console location

Not configurable using the Email Security Platform for Service Provider console.

To disable the feature, change the MX record of the domain to prevent the relay of email messages to Email Security Platform for Service Provider.

Console settings

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All Outbound filters

Email Security Platform for Service Provider requires that the customer’s email messages are relayed to, stored, scanned, and delivered by the service.

 
If you do not want to relay email messages to the service, Trend Micro is unable to protect you from malicious content.
Data collected
  • Email sender address
  • Email recipient address
  • Email subject
  • Email header
  • Email body
  • Email attachments
Console location

Not configurable using the Email Security Platform for Service Provider console.

To disable the feature, change the MTA settings to not direct to the Email Security Platform for Service Provider service.

Console settings

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Valid Recipients filter

Email Security Platform for Service Provider uses the Valid Recipients list to accept only email messages sent to valid recipients for security purposes.

Data collectedEmail address
Console locationDomains > Policy > Inbound Filters > Valid Recipients
Console settings

[select target recipient record] > Delete

Valid Recipients filter

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Approved Senders filter

Email Security Platform for Service Provider uses the Approved Senders list to accept only email messages sent by registered recipients to reduce the amount of spam messages received.

Data collected
  • Email address
  • IP address
Console locationDomains > Policy > Inbound Filters > Approved Senders
Console settings

[select target recipient record] > Delete

Approved Senders filter

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Blocked Senders filter

Email Security Platform for Service Provider uses the Blocked Senders list to reject email messages sent by registered senders to reduce the amount of spam messages received.

Data collected
  • Email address
  • IP address
Console locationDomains > Policy > Inbound Filters > Blocked Senders
Console settings

[select target recipient record] > Delete

Blocked Senders filter

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Email Reputation Service (ERS)

Email Reputation Service checks the reputation of the sender IP address of email messages to determine whether the message is suspicious.

Email Reputation Service (ERS): Standard
Data collectedIP address of email sender MTA in inbound emails
Console locationDomains > Policy > Inbound Filters > Email Reputation Standard
Console settings
  • Enable standard service
  • Enable advanced service

ERS Standard1

ERS Standard2

Email Reputation Service (ERS): Advanced
Data collectedIP address of email sender MTA in inbound emails
Console locationDomains > Policy > Inbound Filters > Email Reputation Advanced
Console settings
  • Enable standard service
  • Enable advanced service

ERS Advanced

ERS Advanced2

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Antispam

The Antispam feature uses Trend Micro Web Reputation Services to identify potential spam content.

Antispam: Inbound Filter
Data collectedURL in mail body
Console locationDomains > Policy > Inbound Filters > Antispam
Console settings

Enable antispam filter

Antispam Inbound Filter

Antispam: Outbound Filter
Data collectedURL in mail body
Console locationDomains > Policy > Outbound Filters > Antispam
Console settings

Enable antispam filterr

Antispam Outbound Filter

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Antispam Rule

Email Security Platform for Service Provider allows you to quarantine messages for review at a later time.

Antispam Rule – Inbound Filters Action
Data collected
  • Email recipient address
  • Email header
  • Email body
  • Email attachments
Console locationDomains > Policy > Inbound Filters > Antispam > (select custom rule) > Action
Console settings

Quarantine

 
To disable the collection of data by Trend Micro, select the “Delete message”, “Change recipient to”, or “Insert text” action.

Antispam Rule_Inbound Filters Action1

Antispam Rule_Inbound Filters Action2

Email Security Platform for Service Provider allows you to send email messages to a different recipient for review at a later time.

Antispam Rule – Outbound Filters Action
Data collected
  • Email sender address
  • Email recipient address
  • Email header
  • Email body
  • Email attachments
Console locationDomains > Policy > Outbound Filters > Antispam > (select custom rule) > Action
Console settings

Change recipient to

 
To disable the collection of data by Trend Micro, select the “Delete message” or “Delete message and notify sender” action.

Outbound Filters Action1

Outbound Filters Action2

Outbound Filters Action3

Email Security Platform for Service Provider uses the Antispam Exception list to exclude email addresses from antispam scanning.

Antispam rule – Inbound Filters Exceptions
Data collectedEmail address
Console locationDomains > Policy > Inbound Filters > Antispam > (select custom rule) > Exceptions
Console settings

[select email address] > Remove

Antispam rule_Inbound Filters Exceptions

Antispam rule – Outbound Filters Exceptions
Data collectedEmail address
Console locationDomains > Policy > Outbound Filters > Antispam > (select custom rule) > Exceptions
Console settings

[select email address] > Remove

Antispam rule_Outbound Filters Exceptions

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Attachment rule

Email Security Platform for Service Provider allows you to take action on email messages with attachments that meet certain criteria (for example, file size).

Attachment rule – Inbound Filters Action
Data collectedEmail address
Console locationDomains > Policy > Inbound Filters > Attachment > (select custom rule) > Action
Console settings

Change recipient to

 
To disable the collection of data by Trend Micro, select the “Delete message” or “Insert text” action.

Attachment rule_Inbound Filters Action

Attachment rule – Outbound Filters Action
Data collectedEmail address
Console locationDomains > Policy > Outbound Filters > Attachment > (select custom rule) > Action
Console settings

Change recipient to

 
To disable the collection of data by Trend Micro, select the “Delete message” or “Insert text” action.
Attachment rule – Inbound Filters Exceptions
Data collectedEmail address
Console locationDomains > Policy > Inbound Filters > Attachment > (select custom rule) > Attachment
Console settings

[select email address] > Remove

Attachment rule_Inbound Filters Exceptions

Attachment rule – Outbound Filters Exceptions
Data collectedEmail address
Console locationDomains > Policy > Outbound Filters > Attachment > (select custom rule) > Attachment
Console settings

[select email address] > Remove

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Routing

Email Security Platform for Service Provider requires that the customer’s email messages are relayed to, stored, scanned, and delivered by the service.

 
If you do not want to relay email messages to the service, Trend Micro is unable to protect you from malicious content.
Data collected
  • IP address of destination servers
  • IP address of outbound servers
  • Email address of test email recipient
Console location

Not configurable using the Email Security Platform for Service Provider console.

To disable the feature, change the MTA settings and the MX records to not direct to the Email Security Platform for Service Provider service.

Console settings

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Debug Logs

Email Security Platform for Service Provider collects this data for troubleshooting purposes.

Data collected
  • Email sender address
  • Email recipient address
  • Email subject
  • IP address of sender MTA
  • IP address of recipient MTA
Console location

Not configurable using the Email Security Platform for Service Provider console.

To disable the collection of this data, change the MTA settings and the MX records to not direct to the Email Security Platform for Service Provider service and stop using the service.

Console settings

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Disaster Recovery (in system level)

Email Security Platform for Service Provider collects this data to prevent the loss of email messages in the event of disk corruption.

Data collected
  • Email sender address
  • Email recipient address
  • Email subject
  • Email header
  • Email body
  • Email attachments
Console location

Not configurable using the Email Security Platform for Service Provider console.

To disable the collection of this data, change the MTA settings and the MX records to not direct to the Email Security Platform for Service Provider service and stop using the service.

Console settings

Back to top

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1120510
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