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Anti-Malware engine offline issue occurs when deploying Deep Security Virtual Appliance in NSX 6.4.1

    • Updated:
    • 10 Aug 2018
    • Product/Version:
    • Deep Security 10.0
    • Deep Security 10.1
    • Deep Security 10.2
    • Deep Security 10.3
    • Deep Security 11.0
    • Deep Security 11.1
    • Platform:
    • N/A N/A
Summary

Anti-malware engine offline issue may be observed in Deep Security Virtual Appliance (DSVA) deployment with Guest Introspection installed in NSX 6.4.1. You may find some EPSec-related errors such as below from ESXi.

read_key database operation failed for key xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx: No namespace found
PANIC: NamespaceDb.cpp:AccessNamespaceDb
Guest: vsep: AUDIT: VFileSocketMgrCloseSocket : Mux is disconnected
Details
Public

This issue in DSVA deployment may be caused by a known issue of NSX 6.4.1. For workaround and details, refer to this VMware article: Services and performance impact with Guest Introspection installed in NSX 6.4.1 (56734).

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1120715
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