Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

WFBS-SVC Scheduled Maintenance on September 1, 2018 for version 6.5 release

    • Updated:
    • 20 Aug 2018
    • Product/Version:
    • Worry-Free Business Security Services 6.5
    • Platform:
    • N/A N/A
Summary

Trend Micro will be performing a Scheduled Maintenance on Trend Micro Worry-Free Business Security Services (WFBS-SVC) during the following time period:

  • Region: United States, Latin America Regions, Japan, APEC, Others
    Date and Time (UTC)Los AngelesBerlinTokyo
    2018/09/01, 11:00Sat 04:00Sat 13:00Sat 20:00
  • Region: Europe, Middle East, Africa
    Date and Time (UTC)Los AngelesBerlinTokyo
    2018/09/01, 02:00Fri 19:00Sat 04:00Sat 11:00
  • Maintenance Type: Service Upgrade
Details
Public

Impact on service

There will be six (6) hours downtime during the maintenance period. Worry-Free Business Security Services (WFBS-SVC) management console will not be available during this time.

Impact on Security Agent

The Security Agent will be upgraded to version 6.5 and hot fixes will be deployed during the maintenance period. The Security Agent will unload and reload during the upgrade.

A restart required pop-up message will appear on Windows Security Agent after the 6.5 upgrade if Data Loss Prevention (DLP) or Agent Firewall is enabled.

Agent upgrade and hot fix deployment can be controlled under Configure Policy > Agent Privileges > Agent Control > Update Privileges.

What's New

FeaturesDescription
New user interface designWorry-Free Business Security Services has a completely refreshed and improved user interface. Administrators can locate endpoints or users quickly, research security concerns, mitigate threats, and provide better service to their end users.
Advanced policy management modeWorry-Free Business Security Services now has an optional Advanced Mode that provides more power and control by allowing administrators to create granular policies and target users and/or endpoints.

For more information, see Policy Management in Advanced Mode.
Role-based access controlWorry-Free Business Security Services now supports role-based access control. The predefined user roles provide specific access rights to the web console, allowing administrators to delegate roles and responsibilities.

For more information, see User Account Management.
Device Control enhancementsWorry-Free Business Security Services now provides more granular control for connected USB devices. Administrators can take action on specific device types or serial numbers and restrict access to a broad range of devices, including storage (CD/DVD, network drives, USB storage devices) and non-storage devices (Bluetooth adapters, IEEE1394 interface, infrared devices, wireless NICs, and print screen key).

For more information, see Device Control.
Web Threat Protection enhancementsWorry-Free Business Security Services now supports checking websites that use the latest HTTP/2 protocol in all supported browsers.

For more information, see Configuring Security Settings.
Unprotected endpoint discoveryWorry-Free Business Security Services now has the ability to identify endpoints that have no Security Agent installed in an Active Directory integrated environment and provide a quick and easy way to deploy the Security Agent to those endpoints.

For more information, see Security Agent Tree.

We appreciate your patience as we conduct this scheduled maintenance to enhance our service. We will endeavor to minimize any impact to you during this process.

If you have any questions or concerns, please contact Trend Micro Technical Support or your assigned Customer Service Manager.

Premium
Internal
Rating:
Category:
Deploy
Solution Id:
1120771
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.