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How Trend Micro manages customer data in Apex One as a Service

    • Updated:
    • 3 Nov 2021
    • Product/Version:
    • Apex One as a Service
    • Apex One as a Service
    • Platform:
    • Windows
Summary

Learn how Trend Micro policies govern your data in Apex One as a Service.

Details
Public

Data Management Statement

Trend Micro contractually commits to specific processes when a customer leaves the service or the subscription expires. This includes deleting customer data from systems under our control.

If you terminate the Apex One as a Service subscription or it expires, Trend Micro will keep your data in a limited-access account for the duration of the retention period, to give you time to renew your subscription. During this period, Trend Micro will provide customer data eradication notifications, so you will be aware of the upcoming deletion of data. Customers can contact Trend Micro Technical Support to confirm the duration of the retention period for their subscription.

After the retention period, Trend Micro will proceed to delete the customer data, including any cached or backup copies.

Data Residency Statement

Apex One as a Service is hosted on the following Microsoft Azure data centers:

Data Center locationApplicable regions/countries
Australia EastAustralia and New Zealand
Central USThe US and any unlisted regions
Canada CentralCanada
Central IndiaIndia
JapanJapan
Southeast AsiaSoutheast Asia and Asia Pacific regions
West EuropeEurope

Apex One SaaS environments in different regions operate independently and are not interconnected for data privacy and sovereign considerations, and your data will always stay within the initial data center and cannot be replicated by other regions. Apex One ensures the complete separation of customer data through the data lifecycle.

For additional Trend Micro Privacy Policies and Legal Notices, please read our Legal Policies.

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Solution Id:
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