Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Uploading an Android APK for auto-enrollment configuration fails while in Security-only mode of Mobile Security (TMMS) for Enterprise

    • Updated:
    • 31 Aug 2018
    • Product/Version:
    • Mobile Security for Enterprise 9.0
    • Mobile Security for Enterprise 9.1
    • Mobile Security for Enterprise 9.2
    • Mobile Security for Enterprise 9.3
    • Mobile Security for Enterprise 9.5
    • Mobile Security for Enterprise 9.6
    • Mobile Security for Enterprise 9.7
    • Mobile Security for Enterprise 9.8
    • Platform:
    • Android 2.3 Gingerbread
    • Android 3.x Honeycomb
    • Android 4.0 Ice Cream Sandwich
    • Android 4.1 Jellybean
    • Android 4.2 Jellybean
    • Android 4.3 Jellybean
    • Android 4.4 KitKat
    • Android 5.0 Lollipop
    • Android 5.1 Lollipop
    • Android 6.0 Marshmallow
    • Android 7.0 Nougat
    • Android 8.0 Oreo
Summary

The upload process for the TMMS Android agent fails when in Security-only mode.

This issue happens when version 1.8 of Java is not installed.

Details
Public

To resolve this issue, do the following:

  1. Make sure that Java version 1.8 is installed. If it is not installed, get the installer from Java's Download page.
  2. Get a working APK from the backup. Do the following:
    1. Navigate to ..\Trend Micro\Mobile Security\web\repository\ and copy the TmmsSuitebackup.apk file.
    2. Place the copy of the file to ..\Trend Micro\Mobile Security\web\repository\activeupdate.
    3. Rename the file from "TmmsSuitebackup.apk" to "TmmsSuite.apk".
  3. Generate the Enrollment Key on the TMMS Server. Below are the steps:
    1. Login to the TMMS Web Console,
    2. Go to Administration > Device Enrollment Settings.
    3. Click on Generate.
  4. Restart the Auto-enrollment function. Follow the steps below:
    1. Login to the TMMS Web Console,
    2. Go to Administration > Deployment Settings > Android.
    3. Untick Auto Enrollment, then click Save. This will disable the auto enrollment
    4. Tick Auto Enrollment again, then click Save.
  5. Upload the TMMS agent again by clicking Upload.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1120851
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.