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"The account used cannot run exchange management tools..." error message appears during the configuration of Exchange Connector for Mobile Security (TMMS) for Enterprise

- Updated:
- 28 Aug 2018
- Product/Version:
- Mobile Security for Enterprise 9.0
- Mobile Security for Enterprise 9.1
- Mobile Security for Enterprise 9.2
- Mobile Security for Enterprise 9.3
- Mobile Security for Enterprise 9.5
- Mobile Security for Enterprise 9.6
- Mobile Security for Enterprise 9.7
- Mobile Security for Enterprise 9.8
- Platform:
- Android 4.0 Ice Cream Sandwich
- Android 4.1 Jellybean
- Android 4.2 Jellybean
- Android 4.3 Jellybean
- Android 4.4 KitKat
- Android 5.0 Lollipop
- Android 5.1 Lollipop
- Android 6.0 Marshmallow
- Android 7.0 Nougat
- Android 8.0 Oreo
- iOS 6.0+
- iOS 7.0+
- iOS 8.0+
- iOS 9.0+

Summary

The following error message can be seen when configuring the Exchange Connector for TMMS:

The account used cannot run exchange management tools. Use an account with sufficient privileges and retry.

Details

To resolve the error:

Make sure that the admin account being used has a Domain Admin permission.
Make sure that the environment, which has the exchange connector installation, has .NET Framework 3.5.

Rating:

Category:

Troubleshoot

Solution Id:

1120854

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