Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"The account used cannot run exchange management tools..." error message appears during the configuration of Exchange Connector for Mobile Security (TMMS) for Enterprise

    • Updated:
    • 28 Aug 2018
    • Product/Version:
    • Mobile Security for Enterprise 9.0
    • Mobile Security for Enterprise 9.1
    • Mobile Security for Enterprise 9.2
    • Mobile Security for Enterprise 9.3
    • Mobile Security for Enterprise 9.5
    • Mobile Security for Enterprise 9.6
    • Mobile Security for Enterprise 9.7
    • Mobile Security for Enterprise 9.8
    • Platform:
    • Android 4.0 Ice Cream Sandwich
    • Android 4.1 Jellybean
    • Android 4.2 Jellybean
    • Android 4.3 Jellybean
    • Android 4.4 KitKat
    • Android 5.0 Lollipop
    • Android 5.1 Lollipop
    • Android 6.0 Marshmallow
    • Android 7.0 Nougat
    • Android 8.0 Oreo
    • iOS 6.0+
    • iOS 7.0+
    • iOS 8.0+
    • iOS 9.0+
Summary

The following error message can be seen when configuring the Exchange Connector for TMMS:

The account used cannot run exchange management tools. Use an account with sufficient privileges and retry.

Details
Public

To resolve the error:

  1. Make sure that the admin account being used has a Domain Admin permission.
  2. Make sure that the environment, which has the exchange connector installation, has .NET Framework 3.5.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1120854
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.