Unable to synchronize with Suspicious Object Lists using Control Manager (TMCM)

- Updated:
- 20 Jun 2019
- Product/Version:
- Control Manager 7.0
- OfficeScan XG
- Platform:
- Windows 2003 Server R2
- Windows 2008
- Windows 2008 Datacenter
- Windows 2008 Datacenter R2
- Windows 2008 Enterprise
- Windows 2008 Enterprise 64-bit
- Windows 2008 Enterprise R2
- Windows 2008 R2
- Windows 2008 Server
- Windows 2008 Server R2
- Windows 2008 Standard
- Windows 2008 Standard 64-bit
- Windows 2012 Datacenter
- Windows 2012 Datacenter R2
- Windows 2012 Enterprise
- Windows 2012 Server
- Windows 2012 Server Essentials
- Windows 2012 Server R2
- Windows 2012 Standard
- Windows 2012 Standard R2
- Windows 2012 Web Server Edition
- Windows 2016
- Windows 2016 Datacenter
- Windows 2016 Server
- Windows 2016 Standard

Summary

The following error may appear in Control Manager:

"Unable to synchronize with the Suspicious Object Lists. Please contact Trend Micro Technical Support. Verify Control Manager status and try again. If the problem persists, contact technical (error:2)

Details

Upon checking the ofcserver.ini file, it shows the following error:

ErrorMessage=Invalid last query id (LastQueryID bigger than Max Report ID)
ErrorCode=2

Error Code 2 means that the "lastQueryID (17235)" is larger than the maximum suspicious object ID in Control Manager, while the Response Code 420 means "Bad request" for download suspicious list.

To resolve the issue:

Change the "LastQueryID" parameter's value to "0" in both PCCSRV\LWCS\CCCABlacklistStatus.ini and PCCSRV\Private\ofcserver.ini files.
Synchronize again with the Suspicious Object Lists.

If the issue persists, collect Case Diagnostic Tool (CDT) logs or ofcdebug log and send to Trend Micro Technical Support.

Rating:

Category:

Troubleshoot

Solution Id:

1120914

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