Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

TeamViewer app may not work when Worry-Free Business Security agent is loaded

    • Updated:
    • 27 Jul 2021
    • Product/Version:
    • Worry-Free Business Security Advanced 10.0
    • Worry-Free Business Security Services 6.7
    • Worry-Free Business Security Standard 10.0
    • Platform:
Summary

TeamViewer may show the following error message even when the customer is using Worry-Free Business Security and not Trend Micro Internet Security. This app fails to work when Worry-Free Business Security agent is loaded.

Trend Micro Internet Security has been found on this computer, this software may be blocking TeamViewer's access to the Internet.
Please check Trend Micro Internet Security settings and make sure that TeamViewer is allowed to access the Internet.

No connection to TeamViewer server

Details
Public

To resolve the issue, apply exclusions for the following files under Global Settings.

For WFBS On-Premise

  1. Log in to Worry-Free Business Security web console.
  2. Navigate to Administration > Global Settings.
  3. Select the Exceptions tab.
  4. Under Process Exception List, add these entries:
    • teamviewer.exe
    • tv_x64.exe
    • tv_w32.exe
    • teamviewer_service.exe
    • teamviewer_desktop.exe
  5. Click Save.
  6. Manually update the security agents and try to run again the TeamViewer.

For WFBS-SVC

  1. Log in to the Worry-Free Business Security Services web console.
  2. Navigate to Policies > Global Exception Lists.
  3. Under Web Reputation / URL Filtering, click Allowed Process List.
  4. Click +Add, then add the entries below:
    • teamviewer.exe
    • tv_x64.exe
    • tv_w32.exe
    • teamviewer_service.exe
    • teamviewer_desktop.exe
  5. Click Add, and then click Save.
  6. Manually update the Security agents and try to run the TeamViewer application.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1120917
Feedback
Did this article help you?

Thank you for your feedback!


*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.