After opening a case, there are instances when you need to submit additional files needed by Technical Support. Instead of requesting for upload link/ftp link, you can upload the files directly to the case using the Business Support Portal.
Follow these steps:
- Log in to the Business Support Portal.
- Go to the Support Requests section to view the cases that you submitted.
- Use the filter and sort function to easily find the case that you’re looking for, then click the case number on the left column to open it.
- Under the Case History section, click Add an update. This will give you the option to submit files.
- Click Browse and search for the file that you want to submit, then click Add Update.