Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Resolving failed Single Sign-on (SSO) to Apex One web console in Google Chrome

    • Updated:
    • 13 Nov 2018
    • Product/Version:
    • Apex One™ as a Service All.All
    • Platform:
    • N/A N/A
Summary

Failure to SSO to managed products may happen in the Apex One web console when using Google Chrome. This issue happens because of the 4096-byte size limitation for cookies.

This article shows you how to resolve the issue when the SSO to Apex One web console fails.

Details
Public

There are two ways to resolve this issue. See the details below:

To use incognito mode, follow the steps below:

  1. Open Google Chrome.
  2. Click the Chrome Menu button (three-dot icon), located in the top-right section.
  3. Click New incognito window.
  4. Using the incognito window, log on to Apex Central as a Service and SSO again.

For reference on this procedure, you can visit this Google Chrome's Help article:Browse in private.

To clear the cookies in Google Chrome, do the following:

  1. Open Google Chrome.
  2. Click the Chrome Menu button (three-dot icon), located in the top-right section.
  3. Click More tools > Clear browsing data.
  4. Choose the time range that you prefer. To delete everything, select All time.
  5. Tick the following items:
    • Cookies and other site data
    • Cached images and files
  6. Click the Clear data button.
  7. Log on to Apex Central as a Service and do SSO again.

For reference on this procedure, you can visit this Google Chrome's Help article: Clear, enable, and manage cookies in Chrome.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1121546
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.