Sign In with your
Trend Micro Account

Sign in to MySupport

Need Help?

Need More Help?

Create a technical support case if you need further support.

Upgrading Co-Exist Agents to Full Feature Apex One Agents

- Updated:
- 13 Mar 2020
- Product/Version:
- Apex One 2019
- Apex One All.All
- Apex One as a Service
- Apex One as a Service All.All
- Platform:
- N/A N/A

Summary

Upon installing Co-Exist Apex One Agents, only limited features are available so you want to switch to Full Feature Apex One Agents.

Details

To switch from Co-Exist to Full Feature:

For on-premise Apex One, the Apex One Server must be registered to Apex Central Sever.

Log in to Apex One or Apex Central Console.
Go to Policies > Policy Management.
Click on Create a new policy.
Type in the Policy Name.
In the Privileges and Other Settings section, tick the box for “Permanently convert OfficeScan agents using coexist mode into fully-functional OfficeScan agents”.

Rating:

Category:

Configure

Solution Id:

1121633

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.