"An error has occurred with the Microsoft Virtual C++ 2015..." appears during upgrade procedure from OfficeScan 11.0 to XG

- Updated:
- 30 Dec 2019
- Product/Version:
- OfficeScan 11.0
- OfficeScan XG.All
- Platform:
- N/A N/A

Summary

When upgrading from OfficeScan 11.0 to OfficeScan XG, you encounter an error for Virtual C++ 2015. This issue is caused by a missing VCRUNTIME140.dll file located in the C:\Windows\Syswow64 folder.

Details

To resolve the Virtual C++ 2015 Error:

Download the VCRUNTIME140.dll file from the following link: Microsoft Download Center.
Install the downloaded file on the server.
Restart the machine.
Re-run the installation.

The installation should proceed without any errors.

Rating:

Category:

Troubleshoot; Upgrade

Solution Id:

1121658

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