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"An error has occurred with the Microsoft Virtual C++ 2015..." appears during upgrade procedure from OfficeScan 11.0 to XG

    • Updated:
    • 23 Nov 2018
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • N/A N/A
Summary

When upgrading from OfficeScan 11.0 to OfficeScan XG, you encounter an error for Virtual C++ 2015. This issue is caused by a missing VCRUNTIME140.dll file located in the C:\Windows\Syswow64 folder.

Virtual C++ 2015

Details
Public

To resolve the Virtual C++ 2015 Error:

  1. Download the VCRUNTIME140.dll file from the following link: Microsoft Download Center.
  2. Install the downloaded file on the server.
  3. Restart the machine.
  4. Re-run the installation.

The installation should proceed without any errors.

Premium
Internal
Rating:
Category:
Troubleshoot; Upgrade
Solution Id:
1121658
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