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Sharing violation occurs when saving Microsoft Office files in Apex One as a Service

    • Updated:
    • 30 Dec 2019
    • Product/Version:
    • Apex One as a Service
    • Apex One as a Service All.All
    • Platform:
    • N/A N/A
Summary

Upon saving Microsoft Office files to a shared location, you will encounter a sharing file violation error message just like the error message below (taking Microsoft Excel as an example):

Your changes could not be saved to 'SALES & STOCK DATA.xlsb' because of a sharing violation. Try saving to a different file.

Excel error

Details
Public

Trend Micro has applied the solution to address this issue during the Apex One as a Service scheduled monthly maintenance in December 2018.

If the issue still occurs in your environment, please contact Trend Micro Technical Support and provide the following information below:

  • Customer Licensing Portal (CLP) Username
  • Apex Central as a Service URL
  • Apex One as a Service URL (Information can be found under Administration > Managed Server > Server Registration)
  • Go signal for Trend Micro Support Team to access back-end server
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1121738
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