Sharing violation occurs when saving Microsoft Office files in Apex One as a Service

- Updated:
- 18 Mar 2019
- Product/Version:
- Apex One as a Service All.All
- Platform:
- N/A N/A

Summary

Upon saving Microsoft Office files to a shared location, you will encounter a sharing file violation error message just like the error message below (taking Microsoft Excel as an example):

Your changes could not be saved to 'SALES & STOCK DATA.xlsb' because of a sharing violation. Try saving to a different file.

Details

Trend Micro has applied the solution to address this issue during the Apex One as a Service scheduled monthly maintenance in December 2018.

If the issue still occurs in your environment, please contact Trend Micro Technical Support and provide the following information below:

Customer Licensing Portal (CLP) Username
Apex Central as a Service URL
Apex One as a Service URL (Information can be found under Administration > Managed Server > Server Registration)
Go signal for Trend Micro Support Team to access back-end server

Rating:

Category:

Troubleshoot

Solution Id:

1121738

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