Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Sharing violation occurs when saving Microsoft Office files in Apex One as a Service

    • Updated:
    • 18 Mar 2019
    • Product/Version:
    • Apex One as a Service
    • Apex One as a Service All.All
    • Platform:
    • N/A N/A
Summary

Upon saving Microsoft Office files to a shared location, you will encounter a sharing file violation error message just like the error message below (taking Microsoft Excel as an example):

Your changes could not be saved to 'SALES & STOCK DATA.xlsb' because of a sharing violation. Try saving to a different file.

Excel error

Details
Public

Trend Micro has applied the solution to address this issue during the Apex One as a Service scheduled monthly maintenance in December 2018.

If the issue still occurs in your environment, please contact Trend Micro Technical Support and provide the following information below:

  • Customer Licensing Portal (CLP) Username
  • Apex Central as a Service URL
  • Apex One as a Service URL (Information can be found under Administration > Managed Server > Server Registration)
  • Go signal for Trend Micro Support Team to access back-end server
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1121738
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles