Trend Micro has received some reports regarding machine freeze cases after applying the recently released OfficeScan 11.0 Service Pack 1 Critical Patch 6583 (i.e. Windows 10 October 2018 Update supporting patch). The original package was removed from Trend Micro’s Download Center on December 6 for further investigation.
The root cause of the issue has been identified and corrected, and Critical Patch 6583 will be repacked and republished on December 17, 2018.
Workaround
Until the updated patch is available, those who have encountered the machine freeze issue may take the following steps as a workaround:
- Open ofcscan.ini on the OfficeScan server in a text editor.
- Add the following strings in the [Global Setting] section and save ofcscan.ini:
[Global Setting]
RegCount=3
Reg1.Description=AEGIS SkipRemoteDirectory
Reg1.Key=!CRYPT!8401A94065426E7CF4712DF0527D84E8D566D982932C6EC427ABDFE01658FF2AE03D49C19A0E7D6654B6F80810146E2BDC624870ACD6B2460543B63C95276026A4C5A0F531B!103D52E38A6801782C54F627A3B
Reg1.Value=0
Reg2.Description=AEGIS SkipDesktopINI
Reg2.Key=!CRYPT!83E8B560ABDDECE28EC12DF0527D84E8D566D982932C6EC427ABDFE01658FF2AE03D49C19A0E7D6654B6F80810146E2BDC6EB50811F3D084BC509348EB97C18FD935E140E52
Reg2.Value=0
Reg3.Description=AEGIS SkipRemoteDirectoryByPath
Reg3.Key=!CRYPT!8400B75FACF2FF026FB12DF0527D84E8D566D982932C6EC427ABDFE01658FF2AE03D49C19A0E7D6654B6F80810146E2BDC624870ACD6B24605408222C633024B47834085615!209166D7C185A6925681DD1BD34F2B4AF0D0D7B062A
Reg3.Value=0 - Open the OfficeScan web console and go to Agents > Global Agent Settings.
- Click Save to deploy this setting to the agent side.
If the issue persists, please collect a full memory dump and contact Trend Micro Technical Support for further assistance.
Recommendations
For customers who had not applied OfficeScan 11.0 Service Pack 1 Critical Patch 6583, Trend Micro recommends that you wait for its repack.
For support assistance, please contact Trend Micro Technical Support.
