During the product configuration or for troubleshooting purposes, you might need to check which user is connecting to the IWSaaS / Hybrid platform.
If the user credentials have been provided within the last 30 days, IWSaaS will not prompt a user to log on.
In this case, the diagnostic tool is useful for testing.
Open a web browser and go to http://diagnose.iws-hybrid.trendmicro.com
IWSaaS is working properly if the connection status for IWSaaS is "Yes".
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