Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Testing the InterScan Web Security as a Service (IWSaaS)/Interscan Web Security Hybrid (IWS Hybrid) connectivity using the Diagnostics Web Page

    • Updated:
    • 2 Jan 2019
    • Product/Version:
    • InterScan Web Security as a Service 3.0
    • Interscan Web Security Hybrid 1.0
    • Platform:
    • N/A N/A
Summary

During the product configuration or for troubleshooting purposes, you might need to check which user is connecting to the IWSaaS / Hybrid platform.

Details
Public

If the user credentials have been provided within the last 30 days, IWSaaS will not prompt a user to log on.

In this case, the diagnostic tool is useful for testing.

 
The user should already have an account and has logged on successfully before.

Open a web browser and go to http://diagnose.iws-hybrid.trendmicro.com

IWSaaS is working properly if the connection status for IWSaaS is "Yes".

IWSaaS diagnostic tool

Click image to enlarge

Premium
Test Now
Internal
Rating:
Category:
SPEC
Solution Id:
1121865
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.