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Unavailable email address used in OfficeScan 11.0 agent online help page

- Updated:
- 12 Feb 2019
- Product/Version:
- OfficeScan 11.0
- Platform:
- N/A N/A

Summary

There are reports that the OfficeScan 11.0 agent online help page "Sending Suspicious Files to Trend Micro" uses an email address, virusresponse@trendmicro.com, that is no longer available.

Details

The virusresponse@trendmicro.com email address is no longer in service, so if you want to submit a file for investigation, please visit https://success.trendmicro.com/ instead.

Additionally, the OfficeScan 11.0 on-line help page has been updated. This means that in some environments, the OfficeScan agent might use a cached on-line help page, which still uses this email address.

For more information, browse: Sending Suspicious Files to Trend Micro.

Rating:

Category:

Remove a Malware / Virus

Solution Id:

1122056

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