Summary
Use the On-Premise Server Migration tool to migrate Security Agent and policy settings from an on-premises server (OfficeScan or Worry-Free Business Security) to the Worry-Free Services web console. For more details regarding the tool including the information for Apex One migration, refer to this link .
The tool does not migrate the following settings:
- Reports
- Notifications
- Logs
- Messaging Security Agent
- Trend Micro Security for Mac agent including its settings
- Security Agent for MAC and agent settings
- Security Agent console settings
Details
- Once migration completes, you cannot rollback, and the source Security Server can no longer manage the Security Agents.
- Ensure that you turn off the Disable Security Agent upgrade and hot fix deployment setting in Configure Policy > Agent Privileges on the source Security Server before performing migration.
- Ensure that your license is active. The tool cannot perform migration if the license has expired.
- Ensure that the account is set to the Worry-Free Services Administrator role to manage all groups.
- Ensure that Policy Management is set to Classic Mode (Policies tab > Switch to Classic Mode).
- If you are unable to switch back to Classic Mode, file a case with Trend Micro Technical Support for further troubleshooting.
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On the Worry-Free Business Security Services web console, go to ADMINISTRATION > Tools.
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Under On-Premises Server Migration Tool, click the download link.
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- Copy the tool to the source Security Server computer.
- Double-click WFmigration.exe to start the tool.
- Follow the on-screen instructions to perform migration. After migrating the settings, the Security Agents will perform an upgrade. WFBS-SVC cannot manage the Security Agents until the upgrade is completed.
For information on supported versions and platforms, see On-Premises Server Migration Tool System Requirements.
Duration of the migration process may depend on factors such as resource allocations and network/environment considerations.
