Windows Server 2003 may crash at boot time in Deep Security 10.0 Update 17 (Build 10.0.0.3240)

- Updated:
- 26 Jul 2019
- Product/Version:
- Deep Security 10.0
- Platform:
- N/A N/A

Summary

When you have Deep Security 10.0 Update 17 installed, the Windows Server 2003 may crash during boot time.

Details

The issue is caused by a common driver which is used by Deep Security Web Reputation, Firewall, and Intrusion Prevention features. The driver will be installed when any of the said features is enabled.

There was a change added in Build 10.0.0.3240, the root cause was the side effect of the change causing Windows Server 2003 to crash at boot time.

2019/01/31: Deep Security 10.0 Update 17 went GA and Deep Security Agent (DSA) version 10.0.0.3240 was released.
2019/02/26: DSA version 10.0.0.3240 for Windows was removed from the Trend Micro Software Download Center.
2019/03/28: DSA version 10.0.0.3309 for Windows which includes the fix of the crash issue was released.

If you have installed Windows agent version 10.0.0.3240, Trend Micro recommends that you upgrade to DSA version 10.0.0.3309 or later as soon as possible.

For the complete procedure on how to upgrade Deep Security, refer to this Deep Security Online Help Center article Upgrade the Deep Security Agent.

Rating:

Category:

Troubleshoot

Solution Id:

1122140

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.