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Keeping Mobile Security (TMSE) and its features active

    • Updated:
    • 28 Feb 2019
    • Product/Version:
    • Mobile Security for Enterprise 9.All
    • Platform:
    • N/A N/A
Summary

The SafeSurfing feature of your Mobile Security for Android keeps getting disabled. This happens because your device uses Power Saving Mode for power monitoring which stops or sleeps the apps running in the background to save battery.

To keep your Mobile Security and its features active, remove it from your power saving settings and/or add it in Autostart/Autolaunch Apps settings.

Details
Public

To resolve this issue:

 
Steps may vary depending on the device model. If your device is not listed below, search for Battery/Power Saver in your phone settings.
 

To add Mobile Security to Autostart apps:

  1. On your Android device, open Phone Manager.
  2. From the main console, tap Launch.
  3. Look for “ENT security” from the list, then toggle the switch to ON.
  4. Enable the following:
    • Auto-launch
    • Secondary launch
    • Run in background
  5. The system will restart all running apps and Mobile Security's Accessibility will be disabled. SafeSurfing, Message Security, and the App Force Stop feature will not work.

Sony has Stamina Mode which restricts background data and some functions to reduce battery consumption. If Mobile Security is inactive, add it to the power-saving exceptions:

  1. On your Android device, go to System settings.
  2. Tap Battery.
  3. Tap Power-saving exceptions.
  4. Tap Apps.
  5. From the list, select “ENT security”.

To add Mobile Security to Autostart apps:

  1. On your Android device, open Smart Manager.
  2. Tap RAM, then tap Auto Run Apps.
  3. Look for “ENT security” from the list, then toggle the switch to ON.

To add Mobile Security to Autostart apps:

  1. On your Android device, go to System settings.
  2. Tap Permissions, then tap Autostart.
  3. Look for “ENT security” from the list, then toggle the switch to ON.

To remove Mobile Security from Battery Saver settings:

  1. On your Android device, go to Settings.
  2. Tap Battery.
  3. Tap the Menu icon.
  4. Tap Battery saver.
  5. If the battery saver mode is ON, remove “ENT security” from the list of monitored apps.

To add Mobile Security to Autostart apps:

  1. Tap Security Center.
  2. Tap Privacy permissions.
  3. Tap Startup manager.
  4. Look for “ENT security” from the list, then toggle the switch to ON.

To add Mobile Security to Autostart apps:

  1. Go to Settings > All and choose "Startup manager".
  2. Look for “ENT security” from the app list.
  3. Enable the control button next to “ENT security”.

To remove Mobile Security from Battery Saving settings:

  1. Go to Settings/Advanced Settings > Battery.
  2. Tap App Launch.
  3. Look for “ENT security” from the list, then toggle the switch to OFF.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1122153
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