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Information about system alert saying Mobile Security is running in the background

    • Updated:
    • 28 Feb 2019
    • Product/Version:
    • Mobile Security for Enterprise 9.All
    • Platform:
    • N/A N/A
Summary

You receive a system alert about Mobile Security running in the background or consuming battery. This behavior is normal due to a recent fix in Mobile Security version 9.x.

Below are the affected devices:

  • Huawei Mate 10
  • Sony XZP
  • Samsung Galaxy Note 5
  • Xiaomi
Details
Public

To keep your Mobile Security for Android active:

    1. On your Android device, open Phone Manager.
    2. From the main console, tap Launch.
    3. Look for “ENT security” from the list, then toggle the switch to ON.
    4. Enable the following:
      • Auto-launch
      • Secondary launch
      • Run in background

The system will restart all running apps and Mobile Security's Accessibility will be disabled. SafeSurfing, Message Security, and the App Force Stop feature will not work.

Sony has Stamina Mode which restricts background data and some functions to reduce battery consumption. If Mobile Security is not active, add it to the power-saving exceptions:

  1. On your Android device, go to System settings.
  2. Tap Battery.
  3. Tap Power-saving exceptions.
  4. Tap Apps.
  5. From the list, select “ENT security”.
  1. On your Android device, open Smart Manager.
  2. Tap RAM, then tap Auto Run Apps.
  3. Look for “ENT security” from the list, then toggle the switch to ON.
  1. On your Android device, go to System settings.
  2. Tap Permissions, then tap Autostart.
  3. Look for “ENT security” from the list, then toggle the switch to ON.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1122154
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