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Manually uninstalling PortalProtect (PP) 2.5

    • Updated:
    • 24 Jun 2019
    • Product/Version:
    • PortalProtect 2.5
    • Platform:
    • N/A N/A
Summary

This article provides the steps to manually uninstall PortalProtect 2.5.

 
The steps below can be used in case you encounter duplicate records of PortalProtect in the Control Panel.
Details
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To manually uninstall PortalProtect 2.5:

  1. Stop PortalProtect services by executing following command:

    'sc stop PortalProtect_Master'
    'sc stop PortalProtect_SystemWatcher'
    'sc delete PortalProtect_Master '
    'sc delete PortalProtect_SystemWatcher'

  2. Delete the IIS virtual website 'PortalProtect Web Site' and if there is any PP related application pool, please remove it as well.
  3. Run the tool PP_Cleanup.vbs.
     
    Read the tool readme for how this tool should be run.
  4. Restart the PortalProtect server.
  5. After restarting, delete the PortalProtect install folder. Normally, it is C:\Program Files\Trend Micro\PortalProtect.
  6. Try to install PortalProtect 2.5 again. If it fails, please collect the installation CDT logs and C:\PP_Cleanup.log.
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Category:
Uninstall
Solution Id:
1122209
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