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Microsoft Data Protection Manager (DPM) 2016 backup fails when security agent is running

    • Updated:
    • 16 May 2019
    • Product/Version:
    • Worry-Free Business Security Advanced 9.5
    • Worry-Free Business Security Standard 9.5
    • Worry-Free Business Security Standard/Advanced 9.5
    • Platform:
    • Windows 2012 Enterprise
Summary

A Worry-free Business Security Agent is installed on one the Web Servers. The Web server is running backup with using Microsoft Data Protection Manager (DPM) 2016. Backup keeps failing with a Volume Shadow Copy Service (VSS) error. 

 
Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider {74600e39-7dc5-4567-a03b-f091d6c7b092}. Routine details PostFinalCommitSnapshots({2eb9c88b-5c7e-45d4-a8ae-ded46d92d3f9}, 2) [hr = 0x80070002, The system cannot find the file specified.].

If you stop and disable the Trend Micro Security Agent RealTime Scan service, the backup completes correctly. We have excluded the VSS device folder from the scanner as per the article

Details
Public

To address the issue:

  1. Go to the ..\PCCSRV folder in the WFBS Security Server directory and open for the ofcscan.ini file.
  2. Under the [Global Setting] section, add the following parameter: TmfilterBypassDpmFilter=1
  3. Save and close the ofcscan.ini file.
  4. Perform a manual update on the security agent of the VM.
  5. The Security Agent should automatically install the following registry key:
    Path: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TMFilter\Parameters]
    Key: BypassDpmFilter
    Type: dword
    Value: 1
  6. Restart the Security Agent.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1122257
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