Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Multiple errors after performing a local upgrade of Deep Security Agent (DSA)

    • Updated:
    • 20 Mar 2019
    • Product/Version:
    • Deep Security 10.0
    • Deep Security 10.1
    • Deep Security 10.2
    • Deep Security 10.3
    • Deep Security 11.0
    • Deep Security 11.1
    • Deep Security 11.2
    • Deep Security 11.3
    • Platform:
    • N/A N/A
Summary

After completing a local upgrade of the DSA, you receive multiple errors. Below are some examples of the errors that you may receive:

  • Intrusion Prevention Rule Compilation Failed
  • Events Failed (protocol error) message on the web console
  • Firewall Module Installation Failed error when enabling the Firewall
Details
Public

This is a known issue with doing a local upgrade of DSA. When performing a local upgrade, plugins may not upgrade at the same time.

As a workaround, perform a fresh install of the DSA using the latest DSA build.

To prevent this kind of issue in the future, it is recommended that a local upgrade is only done if there are some limitation in the environment. For normal scenarios, the upgrade should be deployed using DSM.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1122291
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.