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Multiple errors after performing a local upgrade of Deep Security Agent (DSA)

    • Updated:
    • 21 Mar 2019
    • Product/Version:
    • Deep Security 10.0
    • Deep Security 10.1
    • Deep Security 10.2
    • Deep Security 10.3
    • Deep Security 11.0
    • Deep Security 11.1
    • Deep Security 11.2
    • Deep Security 11.3
    • Platform:
    • N/A N/A
Summary

After completing a local upgrade of the DSA, you receive multiple errors. Below are some examples of the errors that you may receive:

  • Intrusion Prevention Rule Compilation Failed
  • Events Failed (protocol error) message on the web console
  • Firewall Module Installation Failed error when enabling the Firewall
Details
Public

This is a known issue with doing a local upgrade of DSA. When performing a local upgrade, plugins may not upgrade at the same time.

As a workaround, perform a fresh install of the DSA using the latest DSA build.

To prevent this kind of issue in the future, it is recommended that a local upgrade is only done if there are some limitation in the environment. For normal scenarios, the upgrade should be deployed using DSM.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1122291
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