Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Duplicate entries and offline agents appear in the Officescan Web Console

    • Updated:
    • 10 May 2019
    • Product/Version:
    • OfficeScan XG.All
    • Platform:
    • Windows 10
Summary
The Officescan server management console shows duplicate entries for the same computer when logged in with different user accounts. The agents appear offline.

Duplicate entries of agents
Details
Public
The offline issue could be caused by a corrupt Officescan database (HTTPDB). Please check the database to confirm. 

Go to C:\Program Files\Trend Micro\OfficeScan\PCCSRV\HTTPDB and check if has a lot of temporary (.tmp) files. If it has, recreate the HTTPDB again by following this KB article: https://success.trendmicro.com/solution/0121265-identifying-the-tmp-files-created-under-the-httpdb-folder-in-the-officescan-osce-server.
Once done, resolve the issue regarding duplicate entries when logging in using different account by following this KB: https://success.trendmicro.com/solution/1105483-clients-connected-via-vpn-do-not-appear-in-the-web-console-in-officescan-osce
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1122400
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.