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Known issues when installing Apex One and Apex Central on the same machine

    • Updated:
    • 3 Apr 2019
    • Product/Version:
    • Apex Central All.All
    • Apex One All.All
    • Platform:
    • N/A N/A
Summary

A policy communication error occurs when Apex One and Apex Central are installed on the same server in the following order:

  • Apex One
  • Apex Central

Communication Error

Details
Public

The root case is that the installation of Apex Central will stop the IIS Application Pool for Application Control and Vulnerability Protection. In order to prevent this error, here are the manual steps you need to follow:

  1. Run IIS (Internet Information Services) Manager and go to Application Pools.
  2. Start OfficeScan_iAC_AppPool and OfficeScan_iVP_AppPool.
  3. Select the IIS site and click Restart.

    Restart Service

  4. Re-deploy the policy on Apex Central
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1122426
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