Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Installation checklist for Apex Central 2019

    • Updated:
    • 14 Mar 2020
    • Product/Version:
    • Apex Central 2019
    • Apex Central 2019.All
    • Apex Central All.All
    • N/A All.All
    • Platform:
    • N/A N/A

This article provide a checklist for customers who previously uninstalled Control Manager 6.0, 7.0 or Apex Central 2019, and want to install Apex Central again.

The following items are included in this installation checklist:


Check the following items to make sure required resources are not blocked.

  • HTTPS port
    The HTTPS port you are going to use for Apex Central is currently not binding to IIS. For example, you are going to use Port 443 for Apex Central HTTPS, then make sure the port 443 is not binding on IIS. If the port is currently binding on a Web Site, manually remove it or use another port to be the Apex Central HTTPS Port.

    Default Website

  • Application Pool
    There should not be a TMCMApplicationPool in IIS Application Pools. Check the Application Pools in the IIS. If there is a TMCMApplicationPool, manually remove it.

    Application Pool

  • Folders or Virtual Folders
    The website you are going to install Apex Central should not have the following folders or virtual folders:
    • ControlManager
    • TVCS
    • TVCSDownload

    If there are folders with the same name under the website, remove these folders/virtual folders or create a new website for Apex Central.

  • Database Instance
    Make sure that the database instance name you are going to use for Apex Central is not existing in your SQL Server. If there is the same name database instance in the SQL Server, Apex Central will installation will fail. You can remove the database instance from SQL Server or assign a new name for Apex Central.

    Apex Cetnral Database

  • Windows Authentication
    If you are using the Windows Authentication to install Apex Central, make sure that the Windows Account for Database Connection is part of Local Administrators Group. If the account is not a Local Administrator, manually add it into Local Administrators Group.
  • TMCM / Apex Central Services
    Using Command Prompt as an Administrator (elevated priviledges), delete the TMCM/Apex Central related services using the following commands:
    • sc delete "TMCM"
    • sc delete "TrendMicro Infrastructure"
  • TMCM / Apex Central Registry Keys
    Remove the TMCM/Apex Central related registry keys:
    • For x86 systems:
    • For x64 systems:
      • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\TMI
Solution Id:
Did this article help you?

Thank you for your feedback!

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.