Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Preventing compatibility issues in macOS Mojave (10.14) with Worry-Free Business Security Services (WFBS-SVC)

    • Updated:
    • 6 Apr 2021
    • Product/Version:
    • Worry-Free Business Security Services 6.7
    • Platform:
Summary

Full Disk Access which has been introduced in MacOS Mojave (10.14) is a new privacy control feature that prevents, by default, access to some of the user’s application data like Mail, Messages, Photos, Safari. With this new feature, it now requires installed applications to be given full permission in order to access user's protected files. From previous versions of macOS, once an application is installed, full access is automatically given.

Full Disk Access

This can cause compatibility issues with WFBS-SVC Agent including, but not limited to, crashing and hanging.

Details
Public

Since Apple does not have an API that can automatically add the WFBS-SVC APP to Full Disk Access safelist, users can manually add the program’s APP into the safelist by following these steps:

  1. Go to System Preferences and open Security & Privacy..
  2. On the Privacy tab, click the lock icon and enter your system password to unlock the panel settings.

    Privacy tab

  3. Go to Accessibility in the sidebar then click the plus (+) button.

    Accessibility

  4. From the file selection window, navigate to "/Library/Application Support/TrendMicro/TmccMac/", select the iCoreService file, and then click Open.

    iCoreService file

    The selected application will now appear on the allowed list.

    iCoreService

  5. Perform steps 3 and 4 for Full Disk Access.

    Full Disk Access 2

Premium
Internal
Partner
Rating:
Category:
Configure
Solution Id:
1122542
Feedback
Did this article help you?

Thank you for your feedback!


*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.