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Sharing violation occurs when saving Microsoft Office files over network shared path on OfficeScan XG CP 5338, APEX One and APEX One as a Service

    • Updated:
    • 3 Sep 2019
    • Product/Version:
    • Apex One 2019
    • Apex One 2019.All
    • Apex One as a Service
    • Apex One as a Service X.X
    • Platform:
    • N/A N/A
Summary

Trend Micro has received some reports of a potential sharing violation issue on OfficeScan (OSCE) XG SP1 Critical Patch 5338, Apex One (on premise) as well as Apex One as a Service when a user tries to save Microsoft Office files (e.g. xlsx, docx) on a network shared (i.e. SMB) path.

 
This is a different issue than a previously reported sharing violation issue on local machines.

Criteria:

This issue has been reported to be triggered when the following criteria are met:

  • One of the specific products/versions above are installed and Predictive Machine Learning (PML) is enabled on the endpoint which has network shared folder; and,
  • When other users try to save MS Office files to the shared folder, it will sometimes return a sharing violation error.
Details
Public

For Apex One On-Premise, get the latest critical patch from the Trend Micro Download Center. As for Apex One as a Service, this issue has been addressed in the June maintenance.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1122583
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