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Windows 10 May 2019 Update support for Trend Micro Apex One/OfficeScan XG SP1

    • Updated:
    • 13 Jun 2019
    • Product/Version:
    • Apex One 2019.All
    • Apex One All.All
    • OfficeScan XG.All
    • Platform:
    • N/A N/A
Summary

Trend Micro has scheduled the release of the critical patches for Apex One and OfficeScan, that will support the Microsoft Windows 10 May 2019 Update. The critical patches will be posted at the Trend Micro Download Center once available.

Details
Public

Below are the release schedules for the critical patches:

Product and VersionSchedule
Apex OneAvailable Now
OfficeScan XG SP1June 18, 2019
OfficeScan XGJune 18, 2019
OfficeScan 11 SP1June 25, 2019
 
Trend Micro has requested a Windows Update (WU) Offer Block as well as a Setup Block from Microsoft. Both methods validate driver versions before allowing the install to continue.
  • Offer Block - if a customer tries to retrieve and apply the Windows 10 May 2019 Update via Windows Update before applying the required Trend Micro Critical Patch (CP) it will not be able to obtain the update for a period of 60 days from the official release of the Windows 10 May 2019 Update. Please note there will be no warning message.
  • Setup Block - if a customer tries to apply the Windows 10 May 2019 Update via an installation package before applying the required Trend Micro Critical Patch (CP), a warning message will appear notifying the customer to first upgrade the Trend Micro product.

This is to help prevent any incompatibility issues with the new update.

Availability

Recommendations

Trend Micro recommends customers to apply this critical patch for Windows 10 May 2019 Update compatibility.

For support assistance, please contact Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Update
Solution Id:
1122716
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