Apex One (Mac) includes the following modules which may cause the corresponding personal data to be transmitted to Trend Micro. Detailed information and instruction are provided below to opt-out of the personal data collection by disabling specific modules. Modules that cannot be disabled are indicated below.
- Smart Scan (File Reputation Service)
- Web Reputation Service
- Predictive Machine Learning
- Smart Feedback
- Certified Safe Software Service
- Support Connector Tool (Support Connector Package)
To see where this data is processed, refer to our list of data centers and authorized data subprocessors and their locations.
Smart Scan (File Reputation Service)
Smart Scan (File Reputation Services) checks the reputation of each file against an extensive in-the cloud database.
| Data collected |
|
|---|---|
| Console location | Agents > Agent Management > Settings > Scan Method |
| Console settings |
Smart Scan |
Web Reputation Service
Web reputation technology tracks the credibility of web domains accessed by endpoints.
Apex One (Mac) agents send queries to the Trend Micro Global Smart Scan Server for the following:
- External agents
- Agents that are unable to connect to the on-premises Smart Protection Server (standalone or integrated)
- When the "Send queries to Smart Protection Servers" option is not selected
| Data collected |
|
|---|---|
| Console location | Agents > Agent Management > Settings > Web Reputation Settings |
| Console settings |
External Agents > Enable Web Reputation policy Internal Agents > Enable Web Reputation policy |
Predictive Machine Learning
Predictive Machine Learning performs in-depth file analysis to detect emerging unknown security risks.
| Data collected |
|
|---|---|
| Console location | Agents > Global Agent Settings > Predictive Machine Learning |
| Console settings |
Enable Predictive Machine Learning |
Smart Feedback
Smart Feedback shares anonymous threat information with the Smart Protection Network, allowing Trend Micro to rapidly identify and address new threats.
| Data collected |
|
|---|---|
| Console location | Administration > Smart Feedback |
| Console settings |
Enable Trend Micro Smart Feedback (recommended) |
Certified Safe Software Service
The Certified Safe Software Service queries Trend Micro data centers to verify the safety of a program detected by Malware Behavior Blocking, Event Monitoring, Firewall, or antivirus scans.
| Data collected |
|
|---|---|
| Console location | Agents > Global Agent Settings > Certified Safe Software Service Settings |
| Console settings |
Enable Certified Safe Software Service for antivirus scan |
Support Connector Tool (Support Connector Package)
When the customer initiates a troubleshooting request to Trend Micro, the Support Connector Tool can assist in deploying a dedicated Support Connector Package for performing further troubleshooting steps. Starting in Apex One (Mac) Patch 2, this tool gets installed by default.
| Data Collected |
Depending on the troubleshooting scope, the Support Connector Package may collect any of the following information:
Some of the collected information may contain Personally Identifiable Information (PII).
|
|---|---|
| Console Location | Not configurable using the web console. |
