Summary
Trend Micro Apex One™ as a Service will perform regular monthly maintenance to apply the latest updates during the following maintenance period:
Central US Region
- Start Date/Time: 2019-07-17 03:00:00 (GMT+0)
- End Date/Time: 2019-07-17 11:00:00 (GMT+0)
West Europe Region
- Start Date/Time: 2019-07-17 01:00:00 (GMT+0)
- End Date/Time: 2019-07-17 06:00:00 (GMT+0)
Southeast Asia Region
- Start Date/Time: 2019-07-17 06:00:00 (GMT+0)
- End Date/Time: 2019-07-17 11:00:00 (GMT+0)
Australia East Region
- Start Date/Time: 2019-07-17 09:00:00 (GMT+0)
- End Date/Time: 2019-07-17 12:00:00 (GMT+0)
Details
Impact during maintenance period
- New customers will be unable to prepare their Trend Micro Apex One™ as a Service console during the maintenance period.
- Existing customers will be unable to change their Trend Micro Apex One™ as a Service policies or settings during the maintenance period.
- Downtime for each provision is expected to be around three (3) hours within the maintenance period.
- All endpoints with the Apex One or Apex One (Mac) Security Agent are still protected during the maintenance period.
Datacenter regions are based on their Apex One as a Service license. A separate email will be sent out to customers' CLP accounts for their provision’s maintenance period.
Please refer to this article for monthly maintenance schedule and release notes.
For support assistance, please contact Trend Micro Technical Support.
