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Trend Micro Apex One™ as a Service Monthly Scheduled Maintenance

    • Updated:
    • 15 Aug 2019
    • Product/Version:
    • Apex One as a Service
    • Platform:
    • N/A N/A
Summary

Trend Micro Apex One™ as a Service will perform regular monthly maintenance to apply the latest updates.

Details
Public

Impact during maintenance period

  • New customers: Unable to prepare their Trend Micro Apex One™ as a Service console during the maintenance period.
  • Existing customers: Unable to change their Trend Micro Apex One™ as a Service policies or settings during the maintenance period.
    • Downtime for each provision is expected to be aroundhours within the maintenance period
    • All endpoints with Apex One and Apex One (Mac) Security Agent installed are still protected during the maintenance period.

Maintenance Period

RegionStart Date/TimeEnd Date/Time
Central US Region2019-08-21 03:00:00 (GMT+0)2019-08-21 11:00:00 (GMT+0)
West Europe Region2019-08-21 01:00:00 (GMT+0)2019-08-21 06:00:00 (GMT+0)
Southeast Asia Region2019-08-21 06:00:00 (GMT+0)2019-08-21 11:00:00 (GMT+0)
Australia East Region2019-08-21 09:00:00 (GMT+0)2019-08-21 12:00:00 (GMT+0)

Datacenter regions are based on Apex One as a Service license. Separate mail will also be sent out to customer’s CLP account for their provision’s maintenance period.

Please refer to this article for monthly maintenance schedule and release notes.

For support assistance, please contact Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Update
Solution Id:
1123501
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