Summary
The status of the Relay Server of DSaaS is currently showing as Offline.
Upon collection of the diagnostic logs, the following can be seen:
YYYY-MM-DD 06:32:14.007373 [+0000]: [dsa.Heartbeat/5] | _init() |
.\dsa\Heartbeat.lua:61:_init | 5E4:DE4:dsa.Scheduler_0003 YYYY-MM-DD 06:32:14.007373 [+0000]: [dsa.Heartbeat/5] | Init() |
.\dsa\ConnectionHandler.lua:1267:Init | 5E4:DE4:dsa.Scheduler_0003 YYYY-MM-DD 06:32:14.023236 [+0000]: [dsa.Heartbeat/5] | GetConfig() |
.\dsa\Heartbeat.lua:220:GetConfig | 5E4:DE4:dsa.Scheduler_0003 YYYY-MM-DD 06:32:14.023236 [+0000]: [dsa.Heartbeat/5] | GetConfig() |
.\dsa\ConnectionHandler.lua:1185:GetConfig | 5E4:DE4:dsa.Scheduler_0003 YYYY-MM-DD 06:32:14.000000 [+0000]: [Error/1] | .\dsa\Heartbeat.lua:281: not enough memory
The issue happens when the heartbeat cycle fails because the machine does not have enough memory (RAM).
Details
To resolve the issue, below are some recommendations:
- Verify the Deep Security features enabled. More features enabled results to higher memory usage.
- Confirm the memory (RAM) installed on the machine/server. Depending on the current usage, it may be needed to increase the memory. For complete information on the memory (RAM) requirements, check the Deep Security Agent and Relay sizing guide.
