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Prevent Apex One from uninstalling third-party security products during agent installation

    • Updated:
    • 26 Oct 2020
    • Product/Version:
    • Platform:
    • N/A
Summary

By design, Apex One will automatically uninstall third-party security products during agent installation to prevent conflict. However, in certain environment, you may want to keep third-party security products. This article will provide a solution for this use case.

Details
Public

This feature can only be enabled by installing a special hot fix, please contact Trend Micro Technical Support to obtain Apex One Hot Fix Build 8000 and follow steps below.

  1. Install Hot Fix Build 8000 on Apex One Server (On-Premise). 
     

    If you are using Apex One as a Service (i.e. SaaS version), request for Hot Fix Build 4038.

     
  2. Generate a new MSI package with ClientPackager ({Apex One Server installation folder}PCCSRV\Admin\Utility\ClientPackager\Clnpack.exe) after Hot Fix Build 8000 is applied and use it to install Apex One agent.
     
    This package will not uninstall third-party security products.
     

To revert this feature:

  1. Installing any hot fix or patch with build number higher than 8000 can revert this feature (i.e. remove third-party security products).
  2. As an alternative, go to ({Apex One Server installation folder}PCCSRV\Backup\HotFix_B8000\) to restore those backup files.
Premium
Internal
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Rating:
Category:
Deploy; Install
Solution Id:
1123821
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