Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Hot fix deployment and Logon Certificate Change schedule for Worry-Free Business Security Services (WFBS-SVC) 6.6

    • Updated:
    • 12 Sep 2019
    • Product/Version:
    • Worry-Free Business Security Services 6.6
    • Platform:
    • N/A N/A
Summary
Trend Micro will perform a scheduled maintenance on Hot fix deployment and logon certificate change with PLS (CLP and LMP) for security enhancement.

Impacted Regions

  • Global
  • APAC
  • EMEA
  • Japan

Maintenance Schedule

  • Start Date/Time: 2019/09/20 12:00 [+08:00] Manila / Taipei Time
  • End Date/Time: 2019/09/21 23:59 [+08:00] Manila / Taipei Time
Details
Public

Customer Impact

  • There will be a one hour downtime period during the certificate change from 12:00 to 13:00 GMT+8 on 2019/09/21 and customers will encounter the following:
    • Unable to log in to WFBS-SVC Console via CLP and LMP and maintenance page will be displayed 
    • Users who are already logged in to the console will be logged out when they hit refresh and will be redirected to the maintenance page 
    • Security Agents will have an offline status but will be back online after the one hour certificate change

    We appreciate your patience as we conduct this scheduled maintenance to enhance our service. We will endeavor to minimize any impact to you during this process.

    If you have any questions or concerns, please contact Technical Support directly or your assigned Customer Service Manager.

Premium
Internal
Partner
Rating:
Category:
SPEC
Solution Id:
1123826
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.