To resolve this issue:

1. Go to the OfficeScan server that is managing the client and browse the location where the OfficeScan server was installed.
   By default, it is \Program Files\Trend Micro\OfficeScan\PCCSRV.
2. Open and edit the ofcscan.ini file.
3. Look for the following parameter:

   TmfilterDisableCtProcCheck=

4. Set the value of the parameter to "1".
   For OSCE 11.0 and XG, the default value is "-1". For other OSCE versions, the default value is "0".
5. Save and close the file.
6. Log on to the OfficeScan server management console.
7. Go to the Global Client Settings and click Save.
8. Go to the affected client(s) and verify that the following registry value is set:
    

   Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.

   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TmFilter\Parameters
   REG_DWORD: DisableCtProcCheck = 1

   The above ofcscan.ini file will push this registry change to all the managed clients.