The Inactive Security Agent Removal feature enables you to specify how long a device can remain disconnected fom WFBS-SVC. After this period, the device will automatically be removed from the web console.
To configure Inactive Security Removal:
- Log in to the WFBS-SVC console.
- Click Administration > General Settings.
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Under Security Agent Tree Cleanup, tick the checkbox beside Automatically remove Security Agents from the Security Agent Tree.
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On the Automatically remove Security Agents from the Security Agent Tree if inactive for field, specify the number of days you want a device to be disconnected. The setting must be between 1 and 999.
The Security Agent Tree Cleanup calculates the time period based on the agent's "last connected time".
- Agents on Android devices cannot connect to WFBS-SVC once removed. The agent needs to be re-installed on the device.
- Profiles on iOS devices cannot connect to WFBS-SVC once removed. The device needs to be re-enrolled.
- Security agents will be automatically removed within 1 hour as long as it meets the requirement based on the settings (number of days it reports inactive to the server).
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Click Save.
Once agents reconnect to WFBS-SVC server, they will be added back to their original group.
Additional Information:
- If the original group has been deleted when an agent auto rejoins, which group will the agent report to?
Answer: The agent will report to the default group [Server (Default) or Device (Default)] in the web console. - If the original group has been renamed when an agent auto rejoins, which group will the agent report to?
Answer: There is no impact, because the group ID is not changed when the group is renamed. Hence, the agent will still report to the original group. - What happens when the agent reconnects after being removed from the console?
Answer: For Windows and Mac, the Agent will automatically report to the console after the device reconnects but not for Android and iOS devices. - You may also refer to the following if Security Agents cannot be automatically removed: Uninstalling Worry-Free Business Security Services (WFBS-SVC) Agents
- For other issues encountered, contact Trend Micro Technical Support for troubleshooting and assistance.