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Before proceeding, note that only the Master Administrator can manage user accounts. To verify if you are the Master Administrator, do the following:

  • CLP-based license
    1. Log on to the Customer Licensing Portal.
    2. Go to Account Name > My account.
    3. Under Managed Services section, check your Worry-Free Business Security Services access privileges.
  • LMP-based license
    1. Log on to the Licensing Management Platform.
    2. Go to Administration > Account Information.
    3. Check your user role. If you are an Administrator then you are the Master Administrator.

License Administrators can appoint user accounts to aid in the monitoring and management of devices.

  1. On the WFBS-SVC web console, go to Administration > User Accounts.
  2. Click Add Account and create New Account. Take note that you can add up to 50 user accounts.
  3. Fill-in with required information
  4. Assign a role on the user account.
    • Administrator: Can access all functions except account management.
    • Support Administrator: Can access all Security Agent management features and view reports.
    • Auditor: Can view the product console with read-only privileges.
     
    For more information on access permissions of each role, refer to this documentation.
     
  5. Specify the Managed groups you want the user to manage/have access to.
  6. Click Save.

    create new account

  7. An email notification will be sent to the specified email address that has the link to set the password for the created user account.

If a user account's aid is no longer required, remove them from the user account role. Perform the following steps:

  1. On the WFBS-SVC web console, go to Administration > User Accounts.
  2. Under the Account Name column, click the Account Name link.
  3. Click Remove.

A user can be re-invited if its aid in monitoring is needed again. Follow the steps below:

  1. On the WFBS-SVC web console, go to Administration > User Accounts.
  2. Under the Last Signed In column, click the Re-invite link.
  3. An email notification will be sent to the registered email that will ask the user to set the password.
Keywords: User Account Management, WFBS-SVC Guide, Add Remove Users, Re-invite Users