List of Supported Products and Services include TrendAI™ products and services that are currently supported. TrendAI™ occasionally upgrades products and serivces, and discontinues support for older versions. To determine if the product and service you are using is still supported, refer to the list below, which provides product information along with their End-of-Sale and End-of-Life dates.
End-of-Life (EOL) applies to TrendAI™ products and versions that have reached the end of their support lifecycle. These products and services, formerly referred to as End-of-Support (EOS), have had their milestone dates formally announced and have entered EOL status within the last twelve (12) months. They are no longer actively supported by TrendAI™.
In addition to the Agreed Definitions referenced in Section 1.5 of the Global Products Agreement, set out below are certain additional definitions that are used in this Policy. Any definitions not defined in this Policy are those contained in the Global Products Agreement:
- “End-of-Sale” means the date TrendAI™ will cease to make a product and service generally available for purchase or renewal.
- “End-of-Life” means the date when maintenance for a product and service is no longer available. For more information, read the updated TrendAI™ End-of-Life Policy here.
- "Sustain" means that there will be no new functionality, but access to product and service updates, patches / hot fixes, and technical support will be provided.
Supported Products and Services
| Product | Version | Language | Platform | Region | State | End-of-Sale/ End-of-Renewal | End-of-Life |
|---|---|---|---|---|---|---|---|
| Apex Central | English | ||||||
| Apex One | English | ||||||
| Apex One as a Service | English | SaaS | ALL | End-of-Sale | 31-Dec-25 | 31-Dec-27 | |
| Cloud App Security | English | SaaS | ALL | End-of-Sale | 31-Dec-25 | 31-Dec-27 | |
| Cloud Edge | 5.6 SP2 | Japanese/ English/ Traditional Chinese | Hardware Appliance | Japan | |||
| Cloud Edge | 7 | Japanese/ English/ Traditional Chinese | Hardware Appliance | Japan | |||
| Cloud Edge G1 (50, SB model) | 5.6 SP1 | Japanese/ English/ Traditional Chinese | Hardware Appliance | ALL | End-of-Sale | 18-Jan-23 | |
| Cloud One Conformity | End-of-Sale | 31-Jul-25 | 31-Jul-26 | ||||
| Cloud One Endpoint Security | 1-Oct-25 | 31-Dec-27 | |||||
| Cloud One File Storage Security | End-of-Sale | 30-Sep-25 | 31-Dec-26 | ||||
| Cloud One Sentry | End-of-Sale | 30-Sep-25 | 31-Dec-26 | ||||
| Cloud One Network Security | End-of-Sale | 1-Oct-26 | 31-Dec-27 | ||||
| Cloud One Workload Security | End-of-Sale | 1-Oct-25 | 31-Dec-27 | ||||
| Deep Discovery Analyzer | 7.2 | English | Hardware Appliance | ALL | End-of-Sale | 30-May-23 | 30-May-26 |
| Deep Discovery Analyzer | 7.5 | English | Hardware Appliance | ALL | |||
| Deep Discovery Analyzer | 7.5 | Japanese | Hardware Appliance | ALL | |||
| Deep Discovery Analyzer | 7.6 | English | Hardware Appliance | ALL | |||
| Deep Discovery Director | 5.3 | English | Virtual Appliance | ALL | End-of-Sale | 19-Apr-25 | 30-Apr-26 |
| Deep Discovery Director | 5.3 | Japanese | Virtual Appliance | Japan | End-of-Sale | 31-May-25 | 28-Feb-27 |
| Deep Discovery Director | 5.5 | English | Virtual Appliance | ALL | |||
| Deep Discovery Director Network Analytics | English | Software Appliance | ALL | Sustain | 1-Jul-26 | 30-Jun-28 | |
| Deep Discovery Email Inspector | 5.1 (Rocky) | English | Hardware Appliance | ALL | |||
| Deep Discovery Email Inspector | 5.1 (Rocky) | Japanese | Hardware Appliance | Japan | |||
| Deep Discovery Inspector | 6.5 | English | Hardware Appliance | ALL | End-of-Sale | 31-Oct-23 | 30-Nov-26 |
| Deep Discovery Inspector | 6.5 | Japanese | Hardware Appliance | Japan | End-of-Sale | 16-Nov-23 | 30-Nov-26 |
| Deep Discovery Inspector | 6.6 | English | Hardware Appliance | ALL | End-of-Sale | 31-Mar-24 | 30-Apr-27 |
| Deep Discovery Inspector | 6.6 | Japanese | Hardware Appliance | Japan | End-of-Sale | 22-Apr-24 | 30-Apr-27 |
| Deep Discovery Inspector | 6.7 | English | Hardware Appliance | ALL | End-of-Sale | 28-Mar-25 | 31-Mar-28 |
| Deep Discovery Inspector | 6.7 | Japanese | Hardware Appliance | Japan | End-of-Sale | 20-Feb-25 | 31-Mar-28 |
| Deep Discovery Inspector | 6.7 SP1 | English | Hardware Appliance | ALL | End-of-Sale | 28-Mar-25 | 31-Mar-28 |
| Deep Discovery Inspector | 6.8 | English | Hardware Appliance | ALL | |||
| Deep Discovery Inspector | 6.8 | Japanese | Hardware Appliance | ALL | |||
| Deep Discovery Inspector | 6.8 SP1 | English | Hardware Appliance | ALL | |||
| Deep Discovery Web Inspector | 2.5 | English | Hardware Appliance | AMEA | End-of-Sale | 27-Jan-21 | 1-Oct-26 |
| Deep Discovery Web Inspector | 2.6 | English | Hardware Appliance | AMEA | End-of-Sale | 31-Dec-21 | 1-Oct-26 |
| Deep Security Virtual Appliance | ALL | ALL | Virtual Appliance | ALL | 31-Dec-21 the date of NSX-4.X EOSL (if it reaches before 31-Dec-27) | ||
| EdgeFire | 1.1 | English | Hardware Appliance | ALL | |||
| EdgeIPS | 1.1 | English | Hardware Appliance | ALL | |||
| EdgeIPS Pro | 1.1 | English | Hardware Appliance | ALL | |||
| Email Encryption Service | English | SaaS | ALL | ||||
| InterScan for Domino | 5.6 | Japanese | Windows | ALL | 30-Sep-25 | ||
| InterScan for Domino | 5.6 SP1 | Japanese | Windows | ALL | 30-Sep-25 | ||
| InterScan for Domino | 5.8 | Japanese | Windows | ALL | 30-Sep-25 | ||
| InterScan for Domino | 5.8 SP1 | Japanese | Windows | ALL | 1-Jan-27 *For new customers, the EOS is 1-Mar-26 *For renewal, the EOS is 1-Jan-27 | 31-Dec-27 | |
| InterScan for Domino | 5 | Japanese | AIX | ALL | 31-Dec-27 | ||
| InterScan Messaging Security Virtual Appliance | 9.1 | English | Software Appliance | ALL | End-of-Sale | 1-Sep-25 | 31-Mar-26 |
| InterScan Web Security Virtual Appliance | 6.5 SP4 | English | Software Appliance | ALL | End-of-Sale | 1-Jul-26 | 30-Jun-28 |
| Instant Messaging Security | 1.6.5 | English | Windows | ALL | 01-Mar-26 | 01-Mar-27 | |
| Mobile Security for Enterprise | 9.8 | French | Android/iOS | EMEA | |||
| Mobile Security for Enterprise | 9.8 | Simplified/ Traditional Chinese | Android/iOS | APAC | |||
| Mobile Security for Enterprise | 9.8 | English | Android/iOS | ALL | |||
| OT Defense Console - VA | 1.2 | English | Virtual Appliance | ALL | |||
| Portable Security | 3 | English | Windows | ALL | End-of-Sale | 31-Dec-24 | 31-Dec-27 |
| PortalProtect | 2.6 | English | Windows | ALL | |||
| Safe Lock | 2 | Japanese | Windows | Japan | End-of-Sale | 15-Dec-23 | 31-Dec-27 (for a certain customer); 31-Dec-24 (for other customers) |
| Safe Lock TXOne Edition | 1 | English | Windows | ALL | End-of-Sale | 1-May-21 | 30-Jun-27 |
| ScanMail for Exchange | 14 | English | Windows | ALL | |||
| ScanMail for Domino | 5 | English | AIX | ALL | 1-Jan-27 *For new customers, the EOS is 1-Mar-26 *For renewal, the EOS is 1-Jan-27 | 31-Dec-27 | |
| ScanMail for Domino | 5.8 SP1 | English | Linux, Windows | ALL | |||
| ServerProtect for Microsoft Windows/Novell Netware | 5.8 | English | Windows | ALL | |||
| ServerProtect for EMC Celerra | 5.8 | English | EMC Celerra | North America | |||
| ServerProtect for Linux | 3 | English | Linux | ALL | |||
| ServerProtect for Storage | 6 | English | Windows | ALL | |||
| Trend Service One™ Enhanced | ALL | *EOS: 31-Mar-26 *EOR: 31-Mar-26 | 31-Mar-2031 (or last license end date) | ||||
| Trend Service One™ Essentials | ALL | *EOS: 31-Mar-26 *EOR: 31-Mar-26 | 31-Mar-2031 (or last license end date) | ||||
| TrendAI™ Virtual Deep Discovery Inspector Sandbox as a Service Add-on | 1-Oct-2025 | 31-Dec-2026 | |||||
| TrendAI™ Email Security | English | SaaS | ALL | End-of-Sale | 31-Dec-25 | 31-Dec-27 | |
| TrendAI™ Remote Manager | English | SaaS | ALL | ||||
TrendAI™ Smart Protection Complete
| 31-Dec-2025 | *No EOL for suites, see EOL dates for the individual product within the suite | |||||
TrendAI™ Web Security (formerly InterScan Web Security as a Service) | English | SaaS | ALL | End-of-Sale | 31-Dec-25 *For new customers the EOS is 1-Jul-24. Regarding ongoing active pipeline, could close the deal until 30-Jun-26. *EOS for renewal is 31-Dec-2025 | 31-Dec-27 | |
Trend Vision One XDR for Endpoints Data Retention
| 1-Oct-2025 | 31-Dec-2026 | |||||
| TXOne StellarEnforce | 1.0/1.1/1.2 | English | Windows | ALL | End-of-Sale | 31-Dec-22 | 31-Dec-27 |
| TXOne StellarEnforce | 1.0/1.1/1.2 | Japanese | Windows | Japan | End-of-Sale | 31-Dec-22 | 31-Dec-27 |
| Virtual Desktop Infrastructure | 1 | English | Windows | North America | |||
| Worry-Free Business Security Standard/Advanced | 10.0 SP1 | English | Windows | ALL | End-of-Sale | EOS in ANZ on July 1, 2022 | |
| Worry-Free Business Security Standard/Advanced | 10.0 SP1 | Traditional Chinese | Windows | APAC | |||
| Worry-Free Business Security Standard/Advanced | 10.0 SP1 | French, German, Italian, Polish, Russian, Spanish, Turkish | Windows | EMEA | |||
| Worry-Free Business Security Standard | 10.0 SP1 | Japanese | Windows | Japan | End-of-Sale | 31-Mar-24 | 31-Mar-26 |
| Worry-Free Business Security Services | English | SaaS | ALL |
End-of-Life Products and Services
Unless otherwise noted, all Products and Services that are older than those listed below have already reached End-of-Life and are no longer supported by TrendAI™. To know if the product and service you are using has reached End-of-Life, refer to the table below.
| Product | Version | Language | Platform | Region | End-of-Life |
|---|---|---|---|---|---|
| Cloud One Container Security | English | SaaS | ALL | 31-Dec-2025 | |
| Deep Discovery Analyzer | 7.1 | English | Hardware Appliance | ALL | 29-Jun-25 |
| Deep Discovery Analyzer | 7.1 | Japanese | Hardware Appliance | ALL | 31-Aug-25 |
| Deep Discovery Analyzer | 6.9 | Japanese | Hardware Appliance | ALL | 31-July-2024 |
| Deep Discovery Email Inspector | 5.1 (Cent OS) | English | Hardware Appliance | ALL | 30-Apr-25 |
| Deep Discovery Email Inspector | 5.1 (CentOS) | Japanese | Hardware Appliance | Japan | 31-Oct-25 |
| Deep Discovery Inspector | 6.2 | English | Hardware Appliance | ALL | 30-Apr-26 |
| Deep Discovery Inspector | 6.2 | Japanese | Hardware Appliance | Japan | 30-Apr-26 |
| Deep Discovery Inspector | 6 | English | Hardware Appliance | ALL | 30-Jun-25 |
| Deep Discovery Inspector | 6 | Japanese | Hardware Appliance | Japan | 30-Jul-25 |
| Deep Discovery Inspector | 5.6 SP1 | English | Hardware Application | ALL | 31-Aug-23 |
| Deep Security | Long-Term Support (LTS) Release | English | ALL | ALL | See note |
| Deep Security | Feature Release (FR) | English | ALL | ALL | See note |
| InterScan Messaging Security Suite | 9.1 | English | Linux | ALL | 31-Mar-25 |
| InterScan Messaging Security Suite | 9.1 | Japanese | Linux | Japan | 31-Mar-25 |
| InterScan Web Security Virtual Appliance | 6.5 SP3 | English | Software Appliance | ALL | 25-Dec-2025 |
| OfficeScan | XG | Japanese | Windows | Japan | The EOL for JT-Bank: 30-APR-25 The EOL for other customers: 31-JAN-2024 |
| OfficeScan | XG SP1 | Japanese | Windows | Japan | The EOL for JT-Bank: 30-APR-25 The EOL for other customers: 31-JAN-2024 |
| Phish Insight | Japanese/English | SaaS | ALL | 30-Oct-25 | |
| Portable Security | 2 | Japanese | Windows | Japan | 31-Jul-25 |
| ScanMail for Domino | 5.6 | English | Linux, Windows | ALL | 30-Sep-25 |
| ScanMail for Domino | 5.6 | Japanese | Windows | Japan | 30-Sep-25 |
| ScanMail for Domino | 5.6 SP1 | English | Linux, Windows | ALL | 30-Sep-25 |
| ScanMail for Domino | 5.6 SP1 | Japanese | Windows | Japan | 30-Sep-25 |
| ScanMail for Domino | 5.8 | English | Linux, Windows | ALL | 30-Sep-25 |
| ScanMail for Domino | 5.8 | Japanese | Windows | Japan | 30-Sep-25 |
| Smart Protection Server | 3.3 | English | Hardware Appliance | ALL | 30-Jun-2024 |
Please refer to TrendAI™'s latest End-of-Life Policy for more information on milestone definitions and standard timelines.
TrendAI™ actively supports versions of its software products and services for a specified number of months from their release. Active support includes responding to telephone, email, and/or web inquiries about the operation or use of the software, and providing on-going development support in the form of workarounds, patches or fixes for resolving known and emerging product and service issues.