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  1. Download the MSI file from the WFBSS WFBS-SVC portal.

     
    Skip this step if you already have the MSI file from Trend Micro.
     
    1. Log on to the WFBS-SVC console.
    2. Go to Security Agents and select the target group.
    3. Click the Add Security Agents button.
    4. Click Download Installer to download the MSI file.

      Download Installer

    5. Specify if the installer is for Windows or Mac, then click Download to download the Download Utility (WFBS-SVC_Downloader.exe).

      Click Download

    6. Double-click the WFBS-SVC_Downloader.exe file to start the download process. The Download Utility will download the Installation Package (WFBS-SVC_Agent_Installer.msi) to your computer.

  2. Copy the MSI file to a shared folder where the target client(s) can access it.

     
    Make sure that the shared folder has “Read” permissions for “Authenticated Users”.
     

    Folder Permission

  3. Prepare the VBS (or batch file) to be executed on boot.
    1. Download and decompress the example deployment script from WFBS-SVC portal > Administration > Tools.

      Tools tab

    2. Under Example Deployment Script, click Download the tool.

      Download the tool

    3. Open the example script (WFBS-SVC Example Deployment Script.vbs) with an editor.
    4. Locate the first line from pathOfWFBSHInstaller="msiexec /qn /i WFBS-SVC_Agent_Installer.msi", then modify it to the following:

      • For Non-Service Providers: pathOfWFBSHInstaller="msiexec /i ""<MSI file path>"" /L*v+ ""<Log file path>"""

        For example:
        pathOfWFBSHInstaller="msiexec /i ""\\HOSTNAME\GPO\WFBS-SVC_Agent_Installer.msi"" /L*v+ ""C:\Windows\Temp\WFBS_Debug\wofie_msi.log"""

      • For Service Providers: pathOfWFBSHInstaller="msiexec /i ""<MSI file path>"" ABANDON=0 SILENTMODE=1 /L*v+ ""<Log file path>"""

        For example:
        pathOfWFBSHInstaller="msiexec /i ""\\HOSTNAME\GPO\WFBS-SVC_Agent_Installer.msi"" IDENTIFIER=""BCD6Xb2RpJ6f9oBC1BfVykbbrnl3ZtWTm4GZY5ZMKxx0cBlh5Nlj09BD8pnHv+PVOICwCYfKJ5i+p7qtdTfKMc6W/In2ZZaCWTu8FXC5l74UtwOipVG2FdVUeMfQ/2d3Q09hNhycejMMxceYKmLg0w=="" ABANDON=0 SILENTMODE=1 /L*v+ ""C:\Windows\Temp\WFBS_Debug\wofie_msi.log"""

      • Notes:

        • IDENTIFIER=<Your_Identifier>
          The Identifier determines the company and group that agents report to after completing the installation. Use the Identifier to install the Agent on multiple Windows computers that are on a different group and account as the computer used to download the installer package.
        • ABANDON=0
          This means that Security Agent installation can't be cancelled by the users.
        • SILENTMODE=1
          This means that the progress of installation won't be seen by the users. The Security Agent would be installed silently with no pop-up and physical action needed.
      • Check FAQ No.2 for on how to get the identifier.
      • Check FAQ No.4 if you want to use batch file for GPO deployment.
    5. Create or edit an existing GPO and deploy it.
      1. Open the Group Policy Management from your AD server.

      2. Select a target OU or create a new OU, then create a new GPO by clicking Create a GPO in this domain, and link it here….

        Create GPO

      3. After creating a new GPO, right-click it and then click Edit. The Group Policy Management Editor will open.

      4. Go to Computer Configuration > Policies > Windows Settings > Scripts (Startup/Shutdown), and then double-click Startup to edit it.

        Click Startup 

      5. In the Startup Properties window, click Show Files. A new window will pop-up and the path of the VBS file will be displayed.

        Startup Properties 

      6. Copy the path and close the pop-up window.
      7. In the Startup Properties window, click Add… to add the script.
      8. In the Add a Script window, browse to copied path and put the batch file inside.

        Startup Path 

      9. Choose the batch file, and the click OK to finish the setup.

        Add Script

      10. In the Group Policy Management window, select the GPO and check its “Scope” settings to make sure your target user group is in Security Filtering, and the “Links” contains the correct OU.

        Module state

        Under Security Filtering, add the computer names and the users that will be part of the Group Policy.

        Module state

      11. Select then right click the GPO you will be using and click Enforced.

        Module state

      12. Right-click your target OU and click Group Policy Update… to trigger the GPO deployment.

        Module state

         
        If you receive an error during Update which says "The remote procedure call was cancelled", make sure that the Inbound Firewall Rules below are enabled.

        Firewall Rules

         
      13. On the target machine, reboot the machine to enforce the policy upon startup. This will install the WFBS-SVC agent, which may take a while.

  1. On client (target) machine, open the Command Prompt.

  2. Enter the command “gpupdate /force” and then reboot the machine to test the deployment.

    Run the GPupdate command

  1. Why are clients not getting the GPO?

    Check the Firewall and make sure that it is set correctly. You can also disable the firewall temporarily and try again.

  2. Where to get the identifier?

    1. Go to the WFBS-SVC web console > Security Agents > Manual Groups and choose the group that you want to deploy.

      Manual Groups

    2. Choose Add Security Agents..

      Add Security Agents

       
    3. Under Download Installer option, click the Instructions for service providers link.

      Instructions for service providers

    4. Copy your identifier.

      Copy identifier

  3. Why does the client console display the incorrect language?

    Answer: The Agent will always detect language and reset the client's UI language at service start up. It uses the Windows API GetUserDefaultLangID. According to MSDN, it will use the user locale and return its language.

    If you have language problems, do the following:
    1. Check if the correct language is set under the Registry Key: Software\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.\Lang

      Language code list: (MSDN language code)
      DA-DK , DE-DE , EN-US , ES-ES , FR-FR , IT-IT , JA , NB-NO , NL-NL , PL , PT-BR , RU , SV-SE , TR , ZH-CN , ZH-TW

    2. Check the problematic computer’s user local setting. Do the following:

      1. Go to Control Panel > Clock, Language, and Region > Change date, time, or number formats.

        Region and Languages 

      2. Under the Formats tab, choose the correct language.
        Select Language 
      3. If both settings are not consistent, use CDT tool to collect information.
      4. If you directly deploy the MSI with GPO, not with a batch file, it may display an incorrect MSI language on GPO, check this KB article: Arabic language appears when deploying the Worry-Free Business Services (WFBS-SVC) MSI agent via Global Policy Management .
        We recommend users to use VBS or batch file to deploy the Agents instead of using the MSI directly, because it may result to installation failure.
  4. Prepare the batch file as following and then follow the same steps with VBS to prepare the GPO.

    File name: WFBSS_Migration.bat

    msiexec /i “\\ShareFolder \WFBS-SVC_Agent_Installer.msi” IDENTIFIER=”Identifier” ABANDON=0 SILENTMODE=1 /L*v “C:\Windows\Temp\WFBS_Debug\wofie_msi.log”

    Example:

    	msiexec /i "\\1.2.3.4\GPO\WFBS-SVC_Agent_Installer.msi" IDENTIFIER="BCD6Xb2RpJ6f9oBC1BfVykbbrnl3ZtWTm4GZY5ZMKxx0cBlh5Nlj09BD8pnHv+PVOICwCYfKJ5i+p7qtdTfKMc6W/In2ZZaCWTu8FXC5l74UtwOipVG2FdVUeMfQ/2d3Q09hNhycejMMxceYKmLg0w==" ABANDON=0 SILENTMODE=1 /L*v "C:\Windows\Temp\WFBS_Debug\wofie_msi.log"
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