Using the Case Diagnostic Tool (CDT) Light

Product / Version includes:

OfficeScanXG , OfficeScan11.0

Last updated: 2021/08/28

Solution ID: KA-0006407

Category: Troubleshoot

Summary

CDT Light is not intended to replace the full version of the Case Diagnostic Tool but rather to provide a simple method for collecting basic information and logs from environments. Only logs and configuration information that already exist in the OfficeScan client or server at the time CDT Light is executed are collected. No registry flags or debugging modes are turned on.

The following will be collected:

Registry information related to the OfficeScan client and server
Running services
Task list
List of registered programs installed
System info
OfficeScan client and server configuration files
Client and server log files
Install log
Patch log
Operating system Application and System Event logs

Security Event logs are not collected because they may not be helpful and some customers do not wish to send them.

CDT Light is available in the Download Center.

To execute CDT Light:

Copy the cdtlight.zip program to a temporary directory on the computer.
Extract the cdtlight program from the zip file.
password=trend
Execute the cdtlight.exe program as administrator.
Send the resulting .zip file to Trend Micro Technical Support for analysis.

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Using the Case Diagnostic Tool (CDT) Light

Using the Case Diagnostic Tool (CDT) Light

Product / Version includes:

Summary