This document is intended for use by business end user customers who engage directly with TrendAI Technical Support in most global regions1.
This guide provides our customers with information about our support offerings, support processes and policies, including:
- TrendAI Online Resources
- Customer and TrendAI Responsibilities
- Submitting a Case Online
- Contacting TrendAI Support via Telephone
- TrendAI Severity Definitions
- Support Request Escalation Process
- After Hours Support for Critical Issues
- Support Request Closure
- Language Support
- Additional Support Offerings
Updates to this guide will be posted periodically as needed.
1 Excluding Greater China and Korea as of this writing. Customers in these excluded regions should contact their authorized TrendAI Technical Support representative for additional assistance.