You’re offline. This is a read only version of the page.

Welcome to the future of Business Support! I'm Trend Companion, your AI assistant ready to streamline your experience.

Log in for your personalized support! Chat with Trend Companion for quick answers, or submit a case for detailed troubleshooting.

Views:

Download the LogServer.zip file, and extract the contents to a folder.
Launch LogServer.exe

Click image to enlarge
A terminal window will run, and save the "fdedebug.log" file inside the log folder.

Click image to enlarge
Replicate the issue, then the log files will be recorded to "fdedebug.log".

Click image to enlarge
Send the fdedebug.log to Trend Micro Technical Support.

To stop the logging, open the task manager and click end task for Logserver.exe.

Keywords: debug log,generate logs,fde debug log,log,logs

Generating debug log for Endpoint Encryption products

Product / Version includes:

Endpoint Encryption All

Last updated: 2025/05/08

Solution ID: KA-0007416

Category: Troubleshoot

Summary

LogServer.zip is a tool that helps collect log information from Endpoint Encryption clients such as Endpoint Encryption, File Encryption, Full Disk Encryption and FDE management for BitLocker.

This article enumerates the steps on how to use LogServer.zip.

Download the LogServer.zip file, and extract the contents to a folder.
Launch LogServer.exe

Click image to enlarge
A terminal window will run, and save the "fdedebug.log" file inside the log folder.

Click image to enlarge
Replicate the issue, then the log files will be recorded to "fdedebug.log".

Click image to enlarge
Send the fdedebug.log to Trend Micro Technical Support.

To stop the logging, open the task manager and click end task for Logserver.exe.

Was this article helpful?

Featured

Automation Center

Education Portal

Online Help Center

Service Status

TrendConnect

Generating debug log for Endpoint Encryption products

Generating debug log for Endpoint Encryption products

Product / Version includes:

Summary