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To fix the database login issue:

  1. Navigate to ..\Trend Micro\Apex One\PCCSRV\Admin\Utility\SQL.
  2. Run SqlTxfr.exe to set correct password of database acount.
  3. Click Test Connection to ensure the connection is successfully.
  4. Click Start to update password.
  5. Deploy the policies again from Apex Central. The policy deployment should no longer encounter issues.
If Trend Micro Apex One has the Endpoint Sensor installed, since the Endpoint Sensor database is different from Trend Micro Apex One, please also update the Endpoint Sensor's credentials by referring to the "Workaround" > "Apex One and Apex One Endpoint Sensor Database Installed" section of the following article.
Keywords: policy deployment to apex one fails,cannot login to Apex One database,cannot connect to apex one database,unable to login to apex one database